Philips televisions, but also LG and Samsung suffer from the problem of tuning to a DTT channel. Affected users don’t dare download the update that supposedly fixes it.
and technical problem with the CanalSur channel of DTT affecting television owners Smart TV especially the brand Philips, In Andalucia. But that’s not all: TVs from LG and Samsung have also been found to be facing this problem.
The description of the failure in this Philips case, shared on a forum by an affected user, states that when tuning to CanalSur either in HD or in standard resolution, see the welcome image of HbbTV broadcasts (Hybrid broadcast broadband TV). After that, the important controls of the remote control, such as the OK button and the cursors, stop working, making it impossible to see the channel list.
The only escape seems to be using the channel up and down buttons. The strange thing is that This blocking seems to be exclusive to CanalSur’s HbbTV broadcasts because it does not affect other channels with similar broadcasts such as Cuatro, Tele 5 or TVE 1. However, users are increasingly reporting the brands that suffer from the problem: Samsung and LG.
Philips, aware of the problem, tried to provide a solution to users by updating the software. However, one user detailed that this solution turned out to be a complete change of the television’s operating system, manually and from scratch.
Such an update is not available for automatic download and there are fears that it may be an experimental firmware. The same user said: “I didn’t install it, because installing the firmware from scratch would kill my TV if I did it wrong and it wouldn’t be covered by the warranty.”
With three Philips televisions in his home, all affected, the user encourages other owners in Andalusia to check if they are also facing this failure. HbbTV broadcast and firmware experts were also called in to give ideas on what could happen.
Is this an update to fix the problem?
A recurring opinion among those affected is suspicion about updates. “I’m 99% sure it’s the same firmware the TV already has, it’s just been restored from the factory down the road,” said another user. Putting into perspective that maybe the brands are redirecting the problem. Is it possible that they are using the term update as a distraction tactic?
On the other hand, a user claiming to work for television channels pointed to the provider: “Possibly, Canal Sur contracted the service of Hbbtv to an external provider, who is the one who has the problem on the table.” A problem that also occurs, according to another user in the Canary Islands with the BeMAD channel.
While waiting for a definitive solution, tension is growing between the owners of the affected televisions and the brands involved. With consumer confidence at stake, a quick and transparent response is essential.