Tuesday, February 7, 2023

A startup is born for comprehensive management of e-commerce returns

Claims, The Modular Solution For Managing Returns In E-Commerce, Just Launched In Spain Revolutionize the post-shopping experience in fashion and technology. The purpose of the tool is to help retailers To save the sale in case the customer needs a return. It provides an automated gateway to manage changes and returns, allowing multiple logistics solutions: from home collection to delivery points through the most relevant transport companies in the country. Furthermore, the platform will be in charge of generating a digital wallet Wherein the user can make changes in one go to make refunds instantly, thus ensuring that e-commerce sales are not lost.

Others, Returned product will be repaired and made available again in record timeHelping business to have better control of stock, contributing to sustainability and extending the useful life of products. To meet this objective, Dawa will have some of the most recognized partners in this sector: Thinktextile, for fashion products, and ANOVO, a leader in technical after-sales services for electronics.

An all-in-one for e-commerce

Until now, the sales process ended with delivery to the customer, so any change or return was likely to generate friction in e-commerce. With Claims, online stores can address the entire post-purchase process in an integrated manner System 4R: Returns and Refunds, so that the customer is satisfied, and Recondition and Recommerce, so that the returned product can be for sale in the shortest possible time and with the maximum guarantee. In addition, it has a specialized team that will optimize the platform as much as possible, thus responding to the specific needs of each brand.

This is how the claim focuses on helping Integrate the entire return journey to optimize internal processes of brands in their online sales. It improves the customer experience throughout the purchase journey, increases the margin of each product and increases the profitability of each e-commerce.

Dava is created by the hand of three great entrepreneurs: Javier Dolcet, Alberto Miralles and Javi Pérez-Griffo, all three with great experience in the digital sector. co-founders recently raised a €1.2 million funding round to implement the solution.

Javier Dolcet, former Director of Mercado Libre Operations in Mexico and with over a decade of experience working for various companies in the sector such as Prevalia, has experience managing returns of over one million products per month and he Have decided to share. Both technical and operational know-how in this new solution. Alberto Miralles has extensive experience in the digital sector as the former CEO of Makeduino and co-founder of Muno. For his part, Javi Pérez-Griffo founded startup Tapp, has been Global Director of R&D Engineering at Ingram Micro and currently works as a consultant for various companies.

It is an investment led by Venture Capital Briga and 4Founders Capital Funds, among others, and also supported by well-known names in the sector, such as Victor Del Pozo, COO of VP Group, and David Gessen, Country Market Manager Libre México , both participating as Business Angels.

“We dream big and we want Manage over one lakh returns per month, We promote the circularity of returned products and thanks to Dawa, large e-commerce stores and marketplaces will be able to better manage refund processes,” said Javier Dolcet, CEO of Dawa.

Nation World News Desk
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