The ability to integrate technical solutions is the main factor that clients value when selecting a law firm. This is confirmed by the ‘Lawyer of the Future’ survey, volters kluverThe objective of which is to provide a vision of the continuous growth of the legal profession and the preparation of legal professionals to face the future.
It follows from the Wolters Kluwer data: Technology has become a priority when choosing an office, integration of solutions legaltech (26%) already exceed traditional determining factors such as price (19%) or the ability to understand customer needs (16%).
According to the study, the firm’s level of expertise (20%) and alternative fee regime (10%) also lag behind several criteria for evaluating the performance of a law firm.
Although law firms recognized that the ability to understand clients’ needs and their relationship with them were differentiating factors, the reality is that the use of technology has gained much prominence and clients consider it more important. provide tools like electronic signature Offer more services such as Document Management in the Cloud oh so Creation of self-consultation portals On the development of a case, there is already enough weight for customers to consider when choosing an office.
José Luis Rivas Dapena, Director of Legal Software in Spainassures: “The consequences of the pandemic, coupled with increased demands for professionals in the legal field, explain why technological solutions and automation have become so important. Leveraging technology to optimize performance has become a priority. “
On the other hand, over 70% of corporate lawyers said that their organization is becoming more selective about the law firms they do business with and that their organization has become more price sensitive.