Several passengers who boarded an Air Canada flight departing Toronto on Friday say the flight was delayed hours before it was canceled and that no meal vouchers or hotel accommodations were offered by the airline the next day.
One of the passengers, Dorar Abuzaid, said he was late for his wedding in Phoenix on Saturday.
“It was a 24-hour test for a four-hour flight,” Abujaid told CTV News Toronto.
On Friday, she said she boarded the flight and sat on the tarmac for three hours before the flight was cancelled.
Abujaid said that after boarding his plane, a crew member announced that one of the flight attendants was experiencing a medical emergency.
He said that after paramedics assessed flight attendants and deemed them safe to fly, the pilot announced that Air Canada management had made an executive decision that it was still unsafe.
“It was 12:30 in the night,” said Abujaid.
Abujaid said that originally, his flight was supposed to depart at 8 p.m., but at that point, it was too late for a new flight attendant to clear customs and the flight was cancelled.
“After that it got worse fast,” she said. “No food vouchers, no hotels, nothing. We slept at the airport.”
An Air Canada spokesperson confirmed to CTV News Toronto that the flight was delayed by 2 hours and 15 minutes before being canceled due to a medical problem with a crew member and that all customers were rebooked and the next flight was delayed. Departure at 11:32 am.
However, an airline spokesperson did not elaborate on why food vouchers and hotel bookings were not offered by the airline.
In accordance with Air Canada regulations, the airline will provide a reasonable amount of food and drink to passengers who have been notified of a delay or cancellation less than 12 hours after their departure and have waited for two hours after their departure time. Has been.
The guidelines state that airlines must provide hotels or comparable accommodations for out-of-town passengers with overnight delays, subject to availability.
Another passenger, Lara Forchuk, told CTV News Toronto that the airline said passengers would book and pay for the hotels on their own, but would be reimbursed if they found accommodation.
Abujaid said that when she arrived in Phoenix for her wedding, 14 hours later she could not sleep. “I am the bride and I was the last person to arrive in Arizona,” Abujaid said.
“We were passing over the dinner table,” she said.
Samantha, who asked for her surname to be removed, told CTV News Toronto that she was also aiming to arrive in Arizona in time for her cousin’s bachelorette party in Scottsdale.
“I still haven’t heard a word from Air Canada,” she said. “It was an almost 24-hour test with no communication from the airline.”
As a Toronto resident, Samantha said she was lucky enough to at least sleep at home after the flight was cancelled, but even so, the experience was “painful.”
Forchuk said she slept in an airport chair while waiting for a rebooked flight on Saturday morning.
The Glendale resident was on her way home to Arizona after visiting her parents in Brentford, Ont. Like Abujaid, she said no meal vouchers or hotel accommodations were booked by the airline.
“It was canceled without any explanation,” she said.