Last month, an internal Slack channel at Amazon was filled with questions from employees chatgptThe artificial intelligence tool that has taken the tech world by storm Since its launch in late November.
Some asked if Amazon has official guidelines for using ChatGPT on work devices. Others wondered whether they could use artificial intelligence tools at work. A third party urged the cloud unit of Amazon Web Services to publish its position on “acceptable use of generative AI tools” such as ChatGPT.
soon, a lawyer from Amazon stepped in. He warned employees not to provide ChatGPT with “any Amazon sensitive information”. (including the Amazon code they were working on),” according to a screenshot of the message seen by business Insider,
The lawyer, a senior Amazon corporate counsel, suggested that employees follow the company’s existing conflict of interest and privacy policies because of “instances” of ChatGPT responses that appear to be responding to internal Amazon data.
“This is important because your input may be used as training data for a new iteration of ChatGPT, and We do not want your result to contain or appear to contain our sensitive information (and I have already seen cases where its result closely matches existing material),” the lawyer wrote.
One of the many ethical questions arising in the wake of ChatGPT’s sudden appearance reflects the exchange, Conversational AI tool that can answer questions with clear and intelligent answers.
Its rapid spread has the potential to disrupt many sectors, including media, education and healthcare. Which has made a frantic effort to address chatbot use cases and their consequences.
The question of how confidential company information is shared with ChatGPT and what OpenAI, the maker of the AI tool, does with it could become a thorny issue in the future.
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This is especially important for Amazon, as its main rival, Microsoft, has invested heavily in OpenAI, including a new round of funding this week that is reportedly worth $10 billion.
“OpenAI is far from transparent about the use of its data, so if a company’s data is being incorporated into AI training, it is to be expected that these same companies will wonder whether it is possible to use ChatGPT.” Extract privileged information from each of them “just by cleverly crafting the right questions,” says Emily Bender, professor of computational linguistics at the University of Washington.
Amazon has preferred not to comment, and OpenAI has referred business Insider For any questions regarding their data and privacy policies visit the ChatGPT FAQ page.
Some Amazon employees already use ChatGPT as a coding assistant
Amazon has set up some internal barriers to ChatGPT, For example, when employees use a work device to visit the ChatGPT website, a warning message appears, stating that they are about to visit a third-party service that is “used by Amazon Security.” Can’t be approved for,” according to a screenshot viewed by business Insider,
Slack channel staffers say they were able to bypass that message simply by clicking the “Approve” tab. Employees believe the popup warning is meant to deter employees from pasting sensitive information into ChatGPT, especially when they haven’t yet seen a company policy regarding its internal use.
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However, some Amazon employees are already They are using the AI tool as a software “coding assistant” asking it to improve internal lines of code.
“I think it would be awesome to be able to use it directly now,” wrote one person on the Slack channel. “So any guidance would be great.”
“Scared and excited at the same time”
Another employee talks about sharing some of Amazon’s interview questions for an open coding position with ChatGPT. The model provided correct solutions to many of these technical questions, depending on its version.
“I am both horrified and excited to see the impact this is having on the way we conduct coding interviews,” he said.
generally, Amazon employees excited about the potential of ChatGPT on a Slack channel And he wondered if Amazon was working on something to compete with it.
Specifically, the corporate lawyer who warned employees about using ChatGPT said Amazon was developing “similar technology” more widely, citing the Alexa voice assistant and the Code Whisperer code recommendation service.
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An AWS employee wrote that the enterprise support team recently started a small internal working group to “understand the impact of advanced chat AI on our business,” according to Slack messages.
studies have shown ChatGPT “does a great job” answering AWS support questionsincluding the more difficult ones that relate to troubleshooting Aurora databases.
He’s “great” at creating training materials for the AWS Certified Cloud Architect exams and “very good” at reaching a customer’s business goals, said Slack messages from employees.
far from transparent
According to Bender of the University of Washington, the growing use of ChatGPT at work raises serious questions about how OpenAI intends to use content shared with AI tools.
terms of service OpenAI forces users to agree that the company can use all user-generated input and output and ChatGPT, It also claims that it removes all personally identifiable information from the data it uses.
Bender says it’s difficult to know how “perfectly” OpenAI identifies and removes personal information, given the rapid growth of ChatGPT, which crossed 1 million users within a week of launch. .
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More importantly, the companies’ intellectual property is not part of what is defined as potentially personally identifiable information, Bender Alerts.
For Amazon employees, privacy seems to be the least of their worries. On the other hand, they affirm that using chatbots at work has allowed them to “multiply productivity by 10,” and many expressed a desire to join internal teams developing similar services.
One employee wrote on Slack, “If there’s an initiative underway to build a similar service, I’d be interested in spending time building it if needed.”
