Thursday, September 21, 2023

Are they not depositing your pension in Bienestar? Here’s what you need to do to report it

This is one of the most frequent doubts of the beneficiaries of this program of the Government of Mexico

One of the important programs of the federal administration is the Pension for the Welfare of Seniors who received two months of financial support to improve their quality of life.

And even if this resource is deposited every two months on a Banco del Bienestar card, there are times when the money “does not fall” into the account, so it is important to report the fact, so that the discrepancy can be resolved immediately.


Therefore, if you are a beneficiary of this important program and they did not deposit you, the first thing you should know is that you have three alternatives to report this incident and they are: in person, online or by phone .

Now, here we tell you how to create the report with its different options, to correct the problem and give you a solution.


First you need to find the Wellness module that corresponds to you; Then, select the entity, municipality or mayor’s office and neighborhood you live in, and the system will tell you which module is right for you.

With that information, go to the module that brings proof of registration or the plastic and explain what happened.


You must write an email in which you express your doubts, and you must add your data and the folio number to the

When the process is over, the staff from Secretary of Welfare will contact you and follow up on your management.


You can call the Wellness Line at 800 63 94 264, Monday to Friday from 8:00 am to 9:00 pm, and on weekends: Saturday and Sunday from 9:00 am to 1:00 pm

If they answer you, they will give the operator the information they asked for so they can investigate your case and find out what happened so you don’t get a deposit.

Nation World News Desk
Nation World News Desk
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