If you go too slow, you risk being left behind. If you move too fast, neither the staff nor the technology may be ready.
By mid-year, thousands of Morgan Stanley wealth advisors will have access to a new AI-powered chat tool.
Already used by about 600 employees, the tool lets advisors answer questions such as: “Can you compare the investment cases of Apple, IBM and Microsoft?” It also removes such doubts as: “What are the risks of each of them?” A consultant can ask what to do if a client has a potentially valuable painting, and the Knowledge Tool can provide a list of steps to take along with the name of an in-house expert who can help.
“What we’re trying to do is empower each client or financial advisor with smart, real-time access to the most informed expert on a given topic,” said Jeff McMillan, head of analytics, data and innovation at Morgan Stanley Wealth Management. have to make.”
Experts still disagree on whether artificial intelligence will destroy more jobs than it creates in the long run. But it is clear that it will change the way most knowledge workers work because it will change the skills they need and it will change the staffing needs of most companies. While preparing workers for the disruption presented by devices in the medium term, it is now up to business leaders how to take advantage of technologies today.
Going too slow may not lead to gains in productivity, customer service, and ultimately competitiveness, as happened with companies that didn’t adopt the Internet as fully or fast enough. But at the same time, managers need to avoid the misconceptions and biases that AI often perpetuates, and reflect on what it means to employees.
