Saturday, December 10, 2022

Association: 4 Atlantic City Casinos Do Not Clean Rooms Daily

ATLANTIC CITY, NJ ( Associated Press) — A union representing housekeeping workers at Atlantic City casinos says four resorts are not complying with a COVID-related requirement that hotel rooms be cleaned daily, and the state be called on Wednesday to intervene.

Local 54 of the Unite Here union said state officials need to implement an order issued in 2020 by New Jersey Gov. Phil Murphy Hotel rooms need to be cleaned and sanitized daily. The rule was issued when casinos reopen after a 3 1/2-month shutdown at the start of the pandemic.

The union filed a complaint Wednesday with the state’s Department of Community Affairs, accusing Caesars, Harrah’s, Tropicana and Golden Nugget of failing to clean each occupied hotel room every day as ordered. The confirmation was made by the state health department.

The Department of Community Affairs had no immediate comment on the union’s letter.

“These people in housekeeping in Atlantic City are just one part of a larger workforce that is systematically overworked and unwise,” said union president Bob McDevitt, who is negotiating a contract with nine Atlantic City casinos to replace it. is in between. which expired at the end of last month.

The union submitted claims by several housekeepers that there are not enough workers to meet the demand for each room to be cleaned every day. The workers said their employers instructed them to clean rooms where guests are checking out as a priority.

Teresa Lopez, a housekeeper at Caesars, said the extra work of cleaning dirty rooms where garbage has accumulated for days was taking a toll on her health.

“I feel more pain after cleaning these rooms; I have to take pain medicine,” she told a news conference on the boardwalk outside the casino.

He and Bina Vashi, a Hard Rock housekeeper, signed a complaint sent to the state.

“We have to work even harder now,” Vashi said. “Those rooms are so dirty, dirty.”

The phenomenon isn’t limited to Atlantic City. Hospitality industry leaders say daily room cleaning has been abandoned, due to a lack of housekeeping staff, and some guests’ reluctance to allow hotel staff to stay in their rooms. Standard at resorts across the country.

Of the four casinos listed in the union’s complaint, three (Caesars, Harrah’s and Tropicana) are owned by Caesars Entertainment, which is the center of union bargaining efforts along with MGM Resorts International, which owns Borgata, which has been deemed inadequate. was not alleged. Cleaning. Caesars Entertainment declined comment.

The union also said that Golden Nugget advised guests at its front desk in April that daily room cleaning was not available “at this time”, but that guests could request fresh linens and towels.

Tom Pohlman, vice president and general manager of Golden Nugget, said that their casino “holds itself to the highest standards, and all rooms are thoroughly cleaned with a very strict protocol between all new reservations.”

“We recommend hotel guests with on-demand housekeeping services available at check-in,” he said. “Whenever a guest requests housekeeping services, we fully honor that request.”

He added that staffing for Golden Nugget, as is the case with other casinos, “has been a constant issue and at times staff shortages do not allow us to clean up overnight stays. Due to COVID, many guests have cut short their stays.” which is less than two days on an average.

But Patrick Stewart, executive director of the New Jersey Hotel and Lodging Association, said their members are facing no shortage of housekeeping workers, and they “adhere to the highest standards for hygiene and workplace safety, and that includes additional states.” local and federal health and safety protocols adopted since the pandemic.


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