To strengthen its relationship with a wide range of corporate clients, Avaya has developed a collaborative approach and seeks to create a customer experience ecosystem that also guarantees innovation, investment and attraction of quality talent. This was announced by Galib Karim, Avaya Global Vice President for Latin America and Canada, and Fernando Ruiz Galindo, General Director of Avaya Mexico.
“Providing solutions is not just about delivering technology and customers like it. Avaya strives to understand each customer’s needs and goals, and works with them to define the way forward. This collaboration is based on establishing a constant relationship and fluid communication, in which road maps and plans are created specific to the needs of each client”, said Karim.
Avaya plans to help customers innovate without disrupting business operations. Ruiz Galindo emphasized the importance of adapting to the needs of each company in the transition to the cloud: “We will continue to listen to new and existing customers helping them to innovate without disruption. We have used this opportunity to strengthen our product portfolio. successfully sustainable and build.”
The company’s approach, he said, involves the ability to integrate various solutions into a platform to offer a wide range of options to its customers. In addition, the companies have established excellent business partners, such as Microsoft and Google, with the aim of jointly developing solutions that meet the expectations of their users.
To consolidate the relationship with his established clients, Ruiz Galindo points out that he works in the process of understanding and communication, which takes the first time, but which – once the relationship is established, the trade will become constant. The company bases its reviews and plans on this dialogue, changing market needs and the latest technological trends, anticipating future demands and offering extreme solutions.
For new clients, the company offers customized solutions due to the flexibility of its cloud solution, even if the client has infrastructure from another provider. Ruiz Galindo said Avaya works in collaboration with these customers to incorporate them into its ecosystem and provide solutions tailored to their needs to ensure a successful transition.
A new chapter of society
After completing its financial restructuring process, both executives said Avaya has “emerged as a stronger, more agile and innovative company.” This process allowed the company to save more than $650 million in cash and reduce its debt by 75%. With this, the device will accelerate investments in its cloud communications portfolio.
Galib Karim highlighted the importance of this building and the support from investors: “The consistent support for our rebuilding plan is a testament to the significant value investors have seen in our business and the solutions we offer. The opportunities today are significant for Avaya and we are. Our pioneer position in the industry to construct a well-placed
Avaya’s core product roadmap is focused around customer needs and input. Karim noted that the investment in product innovation in the AVaya Experience platform is designed to enable organizations to improve their experience through various communication channels. Since the beginning of this fiscal year, Avaya has released more than 150 capabilities and enhancements to its portfolio, including Avaya Enterprise Cloud, a dedicated instance of communication and collaboration (UC&C) and contact center (CC) solutions for large enterprises.
The executives emphasized that the company’s strategy is based on four key objectives;
“This is how Avaya positions itself in a company committed to building strong and long-term relationships with its corporate customers. Our strategy is based on understanding, collaboration and adaptability to remain at the forefront of technology and trust customers in an ever-evolving business environment,” concluded Galib Karim .
