Leon, users Of Debit Card of banco hsbc he woke it up weekend with the surprise that his accounting book Not only were they empty, but they also reported negative balance, loss to card holders couldn’t find any satisfactory explanation on behalf of institute And this Affected They mainly own payroll card,
It also appeared to a customer this Sunday 4 February Charged for consumption of 600 pesos 6 February, That means the alleged purchase was made 2 days before.
Although this problem has been identified at the national level Guanajuato State and especially in leon loss customers Of HSBC Not only are they worried, but they have also run out of money.
The uncertainty is made worse as the institute’s telephone lines do not respond to questions. Affected, He chatbot In internet website The institute’s https://www.hsbc.com.mx/contacto/ gives only automated responses without real attention.
Some users had feedback. They were told that these were actually consumptions made in the last week of last December and were not reflected in the previous account statement, so those charges were now being applied to them, which the customers denied.
The version circulated on social networks that bank accounts were hacked, and they showed evidence of the allegations made at exactly the same time, at 8:13:52 pm on February 2.
What can I do?
If you were one of these Affected for irregular charges of HSBC Don’t waste your time dialing the line or branch as they will not give you any solution, go straight to Condusef still A (You can visit a branch there to find out where they are in your area).
Once you have lodged your complaint A (a unit specializing in customer service) and Condusef It doesn’t take more than 72 hours for you to get a response from the bank, which can take up to 90 calendar days (be careful, it’s unlikely that they will refund your money in less than 72 hours), but complain first. It becomes admissible against the bank.
You might say, “What’s the point of filing a complaint if they won’t give me my money back?” Well, Condusef it’s like Profeco of financial institutions and banks are responsible for imposing fines on banks Discussion of customers, they are Fine Worth millions of pesos.
After placing your complaint well, now the bank has to resolve yes or no (practically all complaints) Condusef coming in favor) and BANCO you have to return The validity of your money does not exceed 48 hours and in some cases you can go branch So that if the bank doesn’t do it automatically then they will return your money right there.