From the CX acquisition and virtual event service to a 500% increase in business, here are excerpts from this week’s popular stories.
RingCentral Has Seen Its Microsoft Teams Business Rocket By 500 Percent CEO Vlad Shmunis,
The seller’s senior team spoke with investors on an earnings call after announcing quarterly sales growth of 33 percent year-on-year in Q1, up to $468m.
RingCentral did not report actual revenue figures for its team business, but Schmunis said the seller could disclose the size at a later date.
“We’ll reveal the numbers eventually, but for competitive reasons, let’s assume it’s one of our strong growth drivers at this point,” he said.
“And what we set out to do was simply provide the world’s best team integration, which, at this point, we already have between direct routing and an embedded dialer.
“We’re the only major vendor to really support both. That opens up immense possibilities for us.”
RingCentral COO Mo Katibeh Said the vendor sees opportunity with enterprises on Microsoft’s E1 and E3 licenses, which do not include telephony services.
Avaya is being banned by two major factors, after seeing growth stall for one second consecutive quarterIts CEO has said.
The seller had Q1 sales of $716m, down three percent from the same quarter last year.
Chief Executive Jim Chirico Said that the seller’s top line has been hampered by “two temporary dynamics.”
The first is the delay in several deals, including a massive $400m CCaaS deal with a financial institution, which Avaya disclosed in February.
“This is significant, not only because of the size of the deal, one of the largest in the company’s history, but also because it leverages a significant number of our latest innovations, including AI, biometric security and advanced analytics represents the displacement of many existing competitors,” said Chirico.
“Due to the nature of the CCaaS deal, we were unable to recognize the revenue that we had assumed would be achieved in Q1, which will now begin in the second half of fiscal ’22.”
Chirico said the second factor was the continuation of lockdowns, especially in the US and Western Europe. He said deal approvals and contracting activities with many customers are at a standstill.
NEC Enterprise Solutions has released its UNIVERGE BLUE MEET WEBINAR virtual event service in the UK, Netherlands and Italy.
NEC’s UNIVERGE BLUE UCaaS Solution Launched Release of packages in UK last year, The software marks the latest addition to NEC’s Open Cloud platform.
‘Meet Webinars’ provides businesses with webinar tools and the ability to engage and engage with their audiences.
Ronald Schapendonk, Global Marketing Director at NEC Enterprise SolutionsSaid: “We are excited to announce Meet Webinar, which adds rich webinar capabilities directly to the UNIVERGE BLUE CONNECT app.
“In today’s hybrid work environment, businesses are looking for better ways to reach and engage with customers, prospects and business partners, wherever they are from.
“For attendees, we made it easy to connect with the device of their choice. UNIVERGE BLUE MEET WEBINAR is a simple, easy-to-use solution that provides everything businesses need to run a smart, fast, engaging and immersive virtual event and meeting experience.
NEC believes that the Virtual Event Service fosters better collaboration, productivity and communication. In addition to reaching and communicating to the audience, it can record the insights of the audience.
Poly has announced the release of its R30 video bar for small meeting rooms at the Barcelona ISE (Integrated Systems Europe).
The video endpoint company also unveiled the Poly Sync 10 speakerphone, an upgrade to the Poly Lens platform, and enhanced Poly DirectorAI smart camera technology.
The driving force behind these solutions is to improve audio and video quality and help office and remote workers collaborate more effectively.
Beau Wilder, Senior Vice President and General Manager of Video Collaboration at Polysaid: “The ability to deliver a seamless and equitable experience for today’s modern workforce is vital not only to business success, but to happier and more productive employees.
“Although organizations have started announcing office-to-office plans, relying on solutions that were successful pre-pandemic will no longer cut it.
“At Poly, we are dedicated to investing in pro-grade tools that ensure all employees have equal opportunity and experience – whether in the office, at home or on the go.”
The Poly Studio R30 video bar includes a 4k camera with a 120-degree field of view, Poly DirectorAI smart camera technology, and advanced audio with NoiseBlock AI and Acoustic Fence to remove background noise.
Zoom has acquired conversational AI platform Solvie as it continues to expand its contact center credentials.
Zoom said Solvi’s technology will add scalable self-service capabilities to the Zoom Contact Center platform.
Velchamy Sankaralingam, President of Product and Engineering at ZoomAdded: “The nature of customer experience is changing fundamentally, as enterprises need to deliver exceptional, personalized and seamless customer experiences.
“Solvi understands this change and is the ideal platform to enhance our Zoom Contact Center offerings.
“Solvi’s differentiated AI and machine learning technology, deeply talented team, and an easy-to-deploy solution will help accelerate our roadmap to creating a concierge-level experience for customers worldwide.
“Together, we are excited to help businesses of all sizes improve their customer retention, increase operational efficiency, and set new standards for customer service and satisfaction.”
zoom Started offering its Contact Center in Februaryto depend An announcement made last year Revealing plans for your Video Engagement Center.
Google has released new updates to its Google Workspace platform based on information from machine learning.
The company says that it has been using AI for a few years to improve the user experience, and these latest changes are designed to improve hybrid working tools.
Updates include built-in summaries for Spaces, automatic meeting transcription and summaries, Portrait Restore, Portrait Light, and others.
Johanna Woolich Wright, Vice President, Product Management, Google WorkspacesSaid: “We hear from customers—and see across many of our teams—that staying on top of the vast amounts of information flowing across desks and devices can be a challenge.
“Information overload is not a new phenomenon, but many of our clients say that hybrid work has increased the massive amount of email, chat, and meetings for their organizations.
“Our latest AI innovations are designed to help employees focus on matters, collaborate securely, and strengthen human connections across ways and places of work.”
Built-in summary for spaces: Built-in summaries will soon be added to Spaces to provide an easy-to-read snippet of conversation that might have been missed.
