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Canirac trains waiters to reduce staff turnover

May 30, 2023 at 5:07 pm.

In Mexico, the latest estimates from the Economic Census indicate that the employee turnover rate in the food industry is 11.5% for companies with up to 10 people and 18.7% for companies with up to 50 employees. These percentages place the country with the highest turnover rate in Latin America.

Most restaurants hire youth associates, giving them their first job opportunity. Lack of adequate experience adds to the cost of training. In addition, the process of searching, selecting and hiring new employees represents a significant economic loss for the business.

A year after the alliance between the National Chamber of Restaurants and Experienced Food Industry (Kanirac) and the Hero Guest Platform. German González, National President of Canirac, assured that one of the main objectives of the Chamber is to promote the commercialization of the sector in order to remain the economic engine of the country, as this sector represents 12.2 percent of all businesses in Mexico and it is the country’s Creates over two million jobs worldwide.

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In a press conference, the business leader said, “Since we started our collaboration with Hero Guest, it aims to strengthen the base for promoting the restaurant industry, through tools that will enable them to provide quality service to all customers. allow to do.”

Germán González assured that one of the main challenges for the restaurant industry is staff turnover, especially when workers come not only from operating companies, but also from industry, for which he highlighted the use of technological tools that facilitate training They do that allowing them to reduce the impact. rotation cost.

For his part, Rodrigo Vargas, founding partner of Hero Guest, explained that one in five young Mexicans started in this industry without any preparation. Therefore, it offers training plans focused on first-line personnel in the technical equipment sector: waiters, garoteros and members of the restaurant staff.

“It is a technological tool specialized in developing and training restaurant workers through an app on their cell phones, he said, adding that this alliance has allowed restaurant workers to increase their income by 30%, its Also the people rotation has been reduced by 20.%.2″, he highlighted.

According to INEGI, there are about 30 million youth in the country and they prioritize training and opportunities for job growth, as well as digitization and want to feel valued for learning new skills.

train restaurant staff

In one year of the collaboration between Canirac and Hero Guest, employees in the restaurant sector have completed one million tests and received close to 12,000 microlessons, a monthly average of 17,000 employees in the industry. Where are the topics generating the most interest: quality of sales, leadership and health.

Digital training provides engaging content, 24-hour access, and ongoing support. With this, Canirec and App want to modernize the sector and respond to the new needs of the workforce, whose average age is 29 years, which means 10 years younger than the rest of the country’s workforce, with a school level of primary school With and high school.

We advise you to read: Mexico is already the world champion in burnt out workers

Hero Guest CEO Gabriel Garcia explained that the training programs are aimed at serving all restaurants at their various stages. A year after the alliance, it grew from 712 to 1,044 serving restaurants; And from 6 thousand 716 users to 17 thousand 488 at present.

Hero Guest is a technology company focused on digital training for companies through ludic-reflexive techniques. The contents are short training modules between 10 and 15 minutes long. Since the pandemic, the platform wants to honor the work of restaurant workers and front-line workers.

(tagstotranslate) digital tools

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