Customers are important for the development of business, especially in sectors such as restaurants and hotels, for this reason it is important to take into account what is their unbiased opinion about the establishment, the food, the customer service, ie: about the experience that Which every customer experiences when they visit a restaurant or hotel. To this end, a company specializing in restaurant, hotel and event management offers a special service called Oh My Business Mystery Guest that will provide business owners and managers with an objective view of where a restaurant or hotel is failing Along with this, there is also an action plan. ,
How does Mystery Guest work? The new Oh My Business solution for hotels and restaurants
Oh My Business is a company specialized in the hotel and restaurant sector that offers innovative solutions to improve the operational management of these businesses, favoring the achievement of their objectives. Among these solutions, the new Mystery Guest Service stands out, which will allow restaurant and hotel owners and managers to directly measure the impact of their processes, so they will receive an objective measure of their customers’ satisfaction levels without bias. In which area the business is failing.
The objective of Mystery Guest Service is to collect all possible information relating to the services provided inside and outside the establishment without any prejudice or value judgement. Hence the name mystery guest, which translates to “mysterious guest” in Spanish, which is an auditor that administrators, managers, and other employees have no idea about. The above information is collected by hotel and restaurant businesses for the sole purpose of measuring, analyzing and improving the experience they provide to their customers. To meet this rigorous assessment, Oh My Business has a team of experts in operational management of restaurants, hotels, restaurant chains and food stores.
Why Hire Mystery Guest Service?
In the hospitality industry, it is common for a company’s own employees, whether private analysts or employees and managers, to analyze customer experience based on their own observations. However, it is not always effective as it is information obtained from the perspective of the workers and not the consumer.
It is easy to spot errors and lack of innovative service when looking objectively and externally at a restaurant or hotel. Furthermore, the combination of reports collected from the customer’s point of view creates a more comprehensive and accurate database for the hospitality business. For these reasons, it is ideal to contract Oh My Business mystery guest service, which is based on client-centered analysis performed by transparent and unbiased professionals.
Oh My Business is known for offering comprehensive hotel and restaurant solutions, focused on helping businesses achieve their goals and scale higher in this increasingly demanding market. Its new Mystery Guest Service will be key for restaurants and businesses that seek excellence in this new year 2023.