Costco is one of the largest and most popular retailers in the United States. It is usually always in the lead when it comes to choosing who gives the best prices when buying wholesale. Recently, some users of the social network Reddit have warned that there is a change in the company’s pricing policy, which may affect you. At Solo Dinero we tell you what it is.
According to the social network, the retail chain gave him a Costco store card worth $20 dollars, this is due to the fact that a product previously purchased by the customer has decreased in price since the date of sale. Knowing this, the customer went straight to the customer service department, where he was able to negotiate a better price.
According to some Costco employees, who decided to leave their names anonymous, they support this policy, because they explain that the main goal of the company is to guarantee that people buy the lowest market price.
One of the employees said in the Reddit thread a $20 refund This is nothing compared to the money that this customer can spend on one of their visits to the Costco store. That is why the company’s priority is to increase customer loyalty to ensure healthy and sustainable results.
This explains that any Costco customer who notices that one of the products they are buying has a reduced cost can go and order return the difference to the customer service department.
Step by step, how to request a refund at Costco
There are different ways to do this, and we will tell you about them in Solo Dinero:
1.- Go to the returns module located inside each Costco. There, with the receipt in hand, you can request a refund if you want a refund for any adjustment due to the cancellation of a purchased product.
2.- If you want to request a refund for a purchase you made online, then you must fill out an online form and send it to the indicated site so that your request can start processing. You must have an online Costco account to complete this process. If your order is approved, you will receive your refund within 7 business days.
3.- You can call the Customer Service phone line directly whenever you are looking for a refund of less than $100 dollars.