According to four people familiar with the situation, the disruption in Amazon Web Services disrupted the e-commerce giant’s delivery business, preventing drivers from receiving routes or packages, and disrupting communication between Amazon and the thousands of drivers it trusts. ‘rotted.
Three delivery service partners said Tuesday that the Amazon app used to communicate with delivery drivers failed due to a system glitch. The vans that were supposed to be on the road were sitting idle with nothing to do with the company in delivering the packages, the man said. Amazon Flex drivers, independent suppliers carrying parcels in their machines, could not access the Amazon app to take orders, another said.
Amazon said Tuesday night that a large portion of its web service is being reworked. “We have alleviated a major problem that has led to the breakdown of some network devices in the U.S.-EAST-1 region,” the company said on its AWS dashboard before 6 p.m., Eastern time. “We’re seeing improved availability on most AWS services.” The company did not comment on delivery issues.
The problems occurred during Amazon’s important holiday shopping season, when the company couldn’t anticipate delays that could lead to long-lasting congestion. The owner of a West Coast delivery business said the company stopped delivering on Tuesday and planned to reassemble on Wednesday.
Two delivery partners in previous time zones said drivers who already had a route were instructed to put their phones in airplane mode and not leave the Amazon routing app to continue stopping, but drivers who were not assigned a route were pushed aside. .
According to Downdetector, the delay began at about 10 a.m. Eastern time. At the height of the disruption, the web monitoring site reported more than 20,000 complaints to Amazon and the company’s cloud computing division reported more than 11,000 complaints to Amazon Web Services. As of 1:45 p.m., the reported interruptions were reduced by about half for AWS and two-thirds for Amazon.
According to Downdetector, several popular websites, including Coinbase, Robinhood, Walt Disney and Netflix-managed websites, were also affected. Disney notes that while people have access to their parks, they have difficulty registering online and paying for purchases.
Some Amazon services, including music and video streams, the voice-activated Alexa platform, and the security network Ring, were also affected.
After 1 p.m., Amazon said it had identified the cause of the problem and was working to fix it. At the same time, the company redirected customers to alternative servers that did not face problems in its western region. The increased errors occurred in the eastern region of North America.
In an update to its AWS dashboard, Amazon said that although “many services have already been restored,” it still didn’t fully resolve the issue by 6 p.m. Several of Amazon’s cloud computing services, including Amazon DynamoDB and Amazon Elastic Compute, have been affected.
Doug Madori, an analyst at the Kentucky Network Monitoring firm in San Francisco, said Netflix video streaming service experienced a 26 percent reduction in traffic after reports of problems with AWS, indicating how quickly the interruptions could occur. “It’s getting more and more complicated,” he said. the software that runs these services, so when something goes awry, it takes a long time to figure out what’s wrong and fix it. ”“ There are risks of complexity. you make mistakes. “
AWS is a leading cloud computing provider that sells on-demand computing power and software services to companies rather than storing their data centers and communities at home. Its clients include a wide range of industries and the federal government.