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06-2022

Electronic Identity – Swiss Post is finally forcing customers to switch to Swiss ID

Previously there were two login processes on Post.ch. It’s over now. Swiss Post relies on Swiss ID only.

A post customer vented his anger on Twitter: “There will be no mandatory login with Swiss ID,” he writes. Another Swiss Post customer feels alienated: “I don’t want to make this Swiss ID. Disappointed.” Without a Swiss ID login, he can no longer use Swiss Post’s online services.

Post sees end to data security concerns

In early 2018, Swiss Post attempted to guide users to log in with SwissID. However, it failed due to strong resistance from customers. Concerns about data security were high. This was partly due to the fact that the Swiss Sign Company, which is responsible for Swiss ID, was not only related to the post office and SBB, but also to private companies such as banks or insurance companies.

That has now changed, emphasizes Post spokesperson Lee Wertheimer. Swiss Sign is now a subsidiary of Swiss Post – so it is almost in the hands of the state: “We are very confident that this will strengthen the confidence that we will handle customer data with care.” In addition, the registration process has been greatly simplified unlike in the past, emphasizes Wertheimer.

No more post online services without SwissID

Swiss Post already announced in April that it was relying only on a login solution with SwissID. Anyone who was new to Post.ch could only do so with their SwissID. Existing Postal customers are different: Previously, you could choose between SwissID and Post-Login. It’s over now.

Since the beginning of August, as many as 10,000 Swiss Post customers have been asked to change their login with SwissID every day, Wertheimer says: “There is no economic sense to offer two login variants at the same time. Our approach From now on, SwissID is a future-oriented service.»

For postal customers who do not wish to switch to SwissID, however, there is an old taste: they will no longer be able to use the post office’s online services and will have to do so at the post office counter.

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