A few years ago, Elon Musk announced his intention change in internet access with the presentation of Starlink. In short, this technology company uses the capabilities of SpaceX (another Musk company) to bring a wireless network to the most remote parts of the planet. Therefore, even if Starlink did not grow as expected, many users subscribed to its possibilities to take advantage of them and, in this way, access the Internet from any corner of the world.
However, in recent days many of these users have faced a unexpected error. As pointed out by the Ars Technica portal, a Starlink failure caused the accounts of some people return. Therefore, they cannot access your profile, a necessary requirement to send a Tickets reporting the error, because Starlink lacks technical support, customer service over the phone or even a head office to go to to deal with these types of errors.
Customers are not satisfied with Elon Musk’s service
Apparently, the failure caused many accounts to be restored. So, in recent days, many users who subscribe to Starlink received an email in which they were informed about this situation and, in addition, they were informed that “all pending orders and deposits refunded.” After this, they pointed out that Unable to respond to emailbut they indicate that they have the possibility to place a new order using the same email address.
Unfortunately, the recovery page is not working. According to those affected, it reports that no user or, in the worst case, it is DISABLED. However, it seems that the failure will not stop the internet service, as some have indicated that they can continue to use the Starlink network. However, Musk’s team is already working to resolve the situation and restore the accounts of users who lost theirs without request.