Thursday, October 28, 2021

Federally contracted call center workers get paid more

HATTIESburg, Miss. (WNN) – Federal contract workers at call centers in nine states, including Mississippi, received pay increases that bring the minimum wage for all of its employees above $15 an hour.

The pay increase comes after Maximus employees immediately implemented an executive order from company President Joe Biden to raise the minimum wage for federal contractors to $15 an hour, Communications Workers of America said in a news release Tuesday. which is set to go. effect next year.

“We are excited to finally receive the pay raise we deserve but it was not out of the goodness of Maximus’ heart,” Anna Flemings, a customer service representative in Hattiesburg, said in a statement. “We stood up and demanded these pay hikes. And we will continue our fight until we win a living wage, affordable health care and a union for all!”

The workers have not chosen the CWA to represent them, although some workers want to join the union.

Eileen Cassidy Rivera, a spokeswoman for Maximus, said in a statement that they have been working to improve worker wages since acquiring the Centers for Medicare and Medicaid Services in November 2018.

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“This is another step in our ongoing efforts to provide good pay and safe working conditions to our employees. As a company, we have supported long-standing efforts to raise the minimum hourly wage to $15 for federal contractors, and commend President Biden’s April 2021 executive order for doing so. said.

The Maximus workforce is one of the largest union contracted workforce in the country. They operate 11 call centers in Phoenix; Lynn Haven and Riverview, Florida; Lawrence, Kansas; London and Winchester, Kentucky; Bogalusa, Louisiana; Hattiesburg, Mississippi; Brownsville, Texas; Sandy, Utah and Chester, Virginia who answer questions about health care under a $5.5 billion 10-year contract with the Centers for Medicare and Medicaid Services.

Maximus has already been the focus of labor organizing and complaints before buying them from General Dynamics Corp. for $400 million.

Virginia-based Maximus also provides services to other governments under separate contracts.


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