Google claims that Sonos is the reason for the recent interruptions on Pixel phones. The audio maker has also accused Google of infringing on its patent.
According to Android Authority, Pixel phones have recently come across a strange interruption when connecting to smart home devices. US And some users in Canada failed to set up their devices if they haven’t been connected to Wi-Fi for some time or forever.
Google Home, Nest speaker and Chromecast are getting interrupted. If you’re using Android and Google TV, the good news is that these devices aren’t affected at all, at least for now.
Google says Sonos is responsible for recent interruptions
According to Google’s blog post, users may see a warning message saying “device needs to be activated prior to setup” in the Google Home app. This happens when users try to set up a device.
Google blames Sonos for interruptions in smart home devices. But it refused to clarify how the audio maker was responsible for this. Sonos also reacted to Google’s allegations, saying that Google infringed on patents instead of licensing them.
“Google’s Pixel disruption is a direct result of its decision to infringe Sonos’ patents, rather than license them, as the International Trade Commission has ruled,” a Sonos spokesperson told Android Central. “It is entirely Google’s decision to cause further harm to its customers rather than to behave responsibly. And it is the height of arrogance to try to blame the company whose innovations he is abusing.”
Google says it is working on the issue
Smart home devices are an essential part of Google’s business. So the company promised to solve the problem as soon as possible.
In a statement to 9to5Google, Google says, “This decision temporarily affects a small number of Pixel users who set up a speaker or display for the first time with the Device Utility app. We’re working to minimize disruption.” Will work with them. Our support teams are ready to fix any problems and, if necessary, we will send replacement devices or provide Google Store credit. Over the years, we have worked hard to ensure that Our shared customers will have a positive experience and are disappointed that Sonos continues to use the legal system in a way that intentionally creates problems for these users.”
Affected users living in the US and Canada may contact Google for additional information on this issue. Users outside these regions can follow the instructions given by the company.