Don’t drop your Pixel Watch. Just don’t do it, because if you do, Google won’t offer you any help to fix it. your screen is cracked or the watch is damaged in any way. Google has finally made it clear that Pixel Watch users are on their own if they accidentally break their Pixel Watch’s display. Not only is there no option for home repair, but Google does not have any repair centers, service centers or parts available to repair the company’s first smartwatch.
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The Verge is the first to confirm that the biggest fear of Pixel Watch owners seems to be true. A Google spokesperson told the outlet that “at this time” there are no repair options for a Google Pixel Watch. If your watch is damaged, you should contact Pixel Watch customer service for a possible replacement.
When buying a watch through the Google Store, there are no additional protection options beyond the standard 12-month limited warranty. language of that warranty note that the warranty does not cover normal wear and tear, accidents, misuse, neglect, disassembly, alterations, or service by anyone other than a Google technician, which, we repeat, none at the moment. Essentially, your options for self-healing a Pixel Watch lie between zip and nadda.
Gizmodo didn’t find any obvious hardness problems with the Pixel Watch in our review, but that doesn’t mean accidents don’t happen. The waterfall design of the front screen means that there is less screen protection during falls. Users on the Google Support Forum asked for help with their watch face after realizing it was cracked, but were told their only option was to buy it. a new watch or stop by your credit card company for a refund.
This comes just a few days after Google started offering repair kits for the Pixel tablet through iFixit. Last year, Google announced repair kits for its Pixel phones. Back to the Pixel 2, and even though it’s been almost a year since the Pixel Watch first launched, I’ve yet to see skin or hair in any customer service. official client. We reached out to Google to see if the company has any plans. for future repair options, but we haven’t heard back yet.
The lack of support comes as more and more US states pass individual right-to-repair laws. New York requires that companies make diagnostic and repair information available for their devices. The California legislature just this week passed a stunning new law requiring device manufacturers to provide parts, installation and documentation. to repair your electronic devices. The California bill still needs Gov.’s signature. Gavin Newsom, and it will take time for the law to take effect. Effect, but at the moment Google seems to be backing away from supporting the latest wearable device compared to its other technologies.
As The Verge first pointed out, the Pixel Watch’s own teardown shows that users can remove the screen without too much trouble afterwards by heating the adhesive and removing the screen from the body. However, there is no real way to get a new screen to replace the old, broken one.
Google may announce a Pixel Watch 2 later this year, at the same time it will show the new Pixel 8 phones at an event on October 4. The Watch 2 may have a better life in battery and many Fitbit-like features, but all signs point to the next watch being a relatively small iteration of the first release. Any new watch would definitely benefit from a more thorough repair program, or perhaps a redesign to make the screen less prone to scratches or damage.