Wednesday, October 27, 2021

How decent leadership can enhance business performance

Yug Times Photos
by Michelle Van Slyke

Gratitude can be overlooked as something personal rather than professional. Throughout my career, I have learned that the way leaders make people feel directly affects their performance. It goes with the famous saying that people will never forget how you made them feel. So today, on World Gratitude Day, I’m sharing four benefits of adopting a gratitude leadership style, the impact it can have on any business, and how you can apply them to your practices today and beyond. .

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1. Appreciation and performance are directly related

Leaders must take the time to acknowledge both the work and achievements of their teams—now more than ever. The past 18 months have prompted some employees to work harder than ever, balancing tough conditions and circumstances. We all have our moments of saying hello to families on Zoom or trying to silence a barking dog during important meetings. Leader: Take the time to share thanks and appreciation for your employees as they continue to deliver for your business.

Employees who feel appreciated for their contributions are more likely to maintain a strong work ethic. Appreciation can boost employee morale and motivation, which high performers can continue to achieve. Think about the last time a leader, manager, or co-worker praised your work. At the time, did you feel that your hard work and time spent was worth it? Many people do.

Although sharing praise may seem like a small gesture, it can make all the difference for employees after successfully completing a project or navigating the messy middle of the day. So I make a conscious effort to thank my team and tell them how much I value their hard work and the results they helped drive. I have seen increased positivity and higher performance due to this practice.

2. A Strong Culture Provides a Positive Customer Experience

I’ve seen firsthand that leading with gratitude has a ripple effect in company culture that can in turn lead to more accomplished employees. When employees are happy, they participate in creating an environment they are proud to be a part of, which ultimately translates into a better customer or customer experience.

The reality is that you are more likely to have a pleasant experience when interacting with someone who enjoys their job. That pleasant experience makes all the difference in determining whether you will return or recommend the product, service or business to others.

At the UPS Store, we foster a culture that moves with service. We train our team to be the highlight of the customer’s day and the source of their most enjoyable transactions. I’ve talked to several of our retailers about how some of their customers have been shopping with us for decades or will go out of their way because we make them feel like family. It is the work of our strong culture that allows us to forge these important relationships.

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3. Deepening business relationships leads to a better understanding of business opportunities

Taking the time to truly understand a team member’s strengths and passions gives you the opportunity to find a role that fits their strengths and drives your business forward. In business, your relationships extend beyond employees and customers to vendors and suppliers as well. Often, these vendor partners are actually extensions of internal teams and play a significant role in the company’s ability to meet its objectives.

The first step to deepening your relationships is to be kind, supportive, and genuinely interested in them. Having these strong relationships and showing appreciation leads to even better collaboration, which opens up more opportunities to learn from each other and better overall success. As a leader, if you make your people a priority, your business success will follow.

4. Leading with gratitude makes the leader think about the employees and their work for a more holistic view of the business.

In the end, the pinnacle of decent leadership is recognizing the role your employees play in the success of your business. When in a leadership role, it can be easy to fall into a different way of thinking. Considering and listening to employee perspectives and ideas can lead to a more thorough understanding of business needs.

At UPS Stores, we make it a point to talk to our retail owners regularly to find out what they are experiencing in their stores and ask what would be most helpful from our retail system. During the pandemic, this communication allowed us to better understand business needs and turn a difficult time for businesses into a period of incredible growth.

Although it goes without saying that leaders should act from their heart, sometimes it can be easy to bypass when faced with the challenge of running a business. I encourage you to take some time to recognize the benefits of leading with gratitude to drive results.

RELATED: Why Gratitude Makes Leaders More Effective

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This News Originally From – The Epoch Times

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