The National Survey of Social Perception of Artificial Intelligence 2023 revealed Chileans’ relationship with this technology.
Although AI is recognized in various sectors, the survey finds notable gaps, perceptions and occurrences between different socio-economic sectors and encourages it to harness its potential as an engine for inclusion and equity.
Despite the progress that artificial intelligence brings us, there is still no technology that can match the understanding, empathy, creativity, sensitivity or ethical judgment that we have as a species. There is no denying that it is a unique and impressive innovation that analyzes large amounts of data while solving complex and repetitive tasks in just a few seconds. However, what must not be forgotten is that it is used by us and for us, since we have created and renewed it several times throughout history.
Human intelligence is the result of millions of years of biological evolution, and if anything characterizes it, it is its adaptation to time, contexts and challenges and its subsequent interpretation from epochal, aesthetic and emotional perspectives. Proof of this is literature, cinema, visual arts, photography, dance and every other creative activity that traverses the world. In this sense, it is essential to measure the sensations that this type of advances generates in us, because in this way we have an idea of their advantages and weaknesses.
Last month, the National Survey of Social Perception of Artificial Intelligence 2023 was released, measuring Chileans’ perceptions of their automation and its impact on everyday life. And although 93% of respondents remembered the concept, four or five in ten Chileans see some level of risk or threat associated with how it works. The survey provided interesting results about the impact in Chile.
One of them is the pronounced socio-economic factor. 95% of the ABC1 segment say they have heard of artificial intelligence, this number steadily drops to 81.3% of the E segment. An equally significant number for the Autonomous University, from which the study comes.
When asked who benefits most from this tool, 33.9% of respondents say they are the richest. Then come the “best educated” at 14.1%, followed by the youngest at 12.2%. Less than 5% confirm that this system can help the poorest, people with less education or children.
At level ABC1, 50.8% see AI as an opportunity for their lives, followed by level D with 36.2% and E with 24.2%. For Nicolás Vilela, CEO and founder of ZTZ Tech Group, the startup that allows companies to manage regulatory complaints using algorithms based on artificial intelligence, these sensations are a reaction to the distances that exist in Chile in terms of technological innovation and the way we deal with it exists to achieve good results.
“In general, the people who have early access to devices, software and services based on artificial intelligence are the ones who later take advantage of them and understand them more easily.” Not only because of the solutions they present for their lives, but also because of the importance that their extension can mean to other areas of life such as professional or leisure areas.
“Those who cannot do it or do not see that it is necessary, those who normally have fewer options, end up considering it alien or irrelevant, which should not be the case because its effectiveness helps them with a multitude of deficiencies and can help problems that they have.” Predecessors could not solve. . Like everyone, they are afraid of the unknown, but this fear can be deconstructed,” continues Vilela.
For the CEO, other factors that determine these differences include age, geographical location, gender, as well as culture, communication, type of employment and digital inclusion policies in place in the territories. “This isn’t just about bits, numbers on top of each other and algorithms,” says Vilela.
“It is a reflection of our diversity and the way we as a society work towards our goals.” It invites us to reflect on how we share the responsibility to ensure that this transformative alternative is a driver for inclusion , justice and progress for all. How we address these challenges will determine the impact and extent of this development on our shared future,” he says.
Continuing the interesting results of the analysis, 73.2% of participants associate artificial intelligence with platforms such as Chat GPT, Waze or Google Maps, Siri or Alexa, while only 5% associate it with Spotify, YouTube, Netflix and other streaming services. Likewise, 16.5% of respondents believe that social networks use artificial intelligence at the time of their use.
“Public perception of artificial intelligence often focuses on its most visible applications on the Internet, such as virtual assistants or its contributions to surfing, but its influence goes far beyond that.” AI also powers the magic behind our favorite playlists, movie and series recommendations, and even our interactions on social media, even if we don’t always notice it. “It is time to recognize the silent reach of AI in our daily lives and not fear it as we usually do,” concluded the CEO of ZTZ Tech Group.
