Wednesday, March 29, 2023

Interview with the President of ASESCON: “We are working so that the rights of citizens are not violated”

– First of all, it is best to present this new policy dedicated to consumption, what is the Spanish Consumer Association and why was it created? – The Spanish Association of Consumers is an association that aims to provide solutions to the problems consumers and users currently have. It is therefore a tool that seeks to respond to the challenges faced by consumers today. Always in a constructive and positive way and avoiding unnecessary and fake exercises. What now? If there are already consumer associations in our country, why did you think it was necessary to create ASESCON? Collaboration channels need to be addressed at all levels that benefit users and we haven’t seen this in a way. We believe in “Positive Consumption”, but also in “Useful Consumption”, which works objectively to improve the relationship between consumers and consumers. I admit that when we formed this new association, we never considered the current situation that we have now, with a serious crisis in the prices of products in the cart, abundant food and electricity prices and many open fronts, which makes ASESCON a necessary tool to provide solutions to citizens.-According to the rules What kind of company should your company be? – First of all, the source of the facts must be transparent. We have an essential role in consumer education to avoid a large number of consumer and user problems. And on the other hand, independence and objectivity must always be preserved from the burden that consumer associations have. The Spanish Consumers Association wants to avoid prejudices, wrong opinions, the politicization of the movement as important as the representative association of consumers and users. If we achieve this, we will present the important citizens need to trust the 21st century in terms of Consummation. – There has always been talk and there is a lot to talk about consumer protection. Generally, what are the rights of consumers? – We must in most cases talk more about the users than about the consumers. The pain is more and more technological, more digital, if the expression is appropriate. Therefore, any defense of the rights of users and users must consider this aspect. Citizens should consider that these rights should not be violated. We recently presented our 1st Food and Consumption Barometer in the media and one of the most troubling data indicated that 40% of consumers, even though their rights have been violated, do not exercise them through appropriate complaints. But if this should not be done, the patient must demand his rights. For this reason, ASESCON encourages you to use the services of a consumer association for mediation and knowledge of your rights. What is it, can you explain a little? Today he talks about Consumerism, shopping, services, health, the environment, equality, etc. In other words, consumers must have information and protection in all areas of their lives. This implies a constant adaptation of our work and our training to be the best possible, but the beauty of this work is also that one morning it starts to talk about health, continue with banking matters and end with the circular economy; an example As I told you, organizations must adapt to this transversality of the consumer and not remain anchored in those that were back at the beginning of their existence in the 80’s of the last century, we already know many consumer organizations, but sometimes the user does not. have some basics. Therefore, as a sufferer, how can I benefit from a company like yours? – Simple involvement is the key, the consumer movement must be strong, demanding, participating. The consumer cannot be a mere spectator, but must be at the forefront of all these changes that the Positive and Useful Consumption entails that we defend in the Spanish Consumers Association. I always maintain that a trained and trained patient is less vulnerable than one who is not. As a result, our Partner receives much more than he thinks for just paying the annual fee to our government. – First, learn about your rights and, later, claim the violation of rights. We always affirm that we are interested not only for our rights, but for all consumers and users, the unity of strength and it is necessary for us to strongly mourn and belligerent against the irregularities that occur. but who is not before her? – Yes, twenty-five years of professional life defending the rights of citizens in various projects of my life. And during these years with the dedication of the state I have given clear attention, I have never lost myself. I have seen all these years, but I have never seen what society needs from the initiatives and experiences of the work in which we are immersed. Some challenges are still strong after these years and in addition new realities arise, which are as strong and confirmed as on the first day. In addition, I have a current team that also transmits the illusion, which is very important. One thing I have learned in these years in the profession is that you will not get anywhere without enthusiasm, and in the Spanish Consumer Association, we now want to work with a lot of enthusiasm and effort for the benefit of consumers and users.

Qualities to stand out in every endeavor

The current president of the Spanish Consumers Association is also a lawyer and collaborator of different social projects over the years. Miguel Ángel is a collaborator in many media, both as a columnist in written newspapers and on radio and television. Personally, both his friends and those who work and have a relationship with him, consider him someone familiar, “someone faithful” defined by some representative of being and “patient worker”, who keeps all his work every day.

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