Sunday, February 5, 2023

It interests you! Banks suspend the collection of commissions for cash withdrawals and balance inquiries

loss Banks BanBajio, Banregio, HSBC, Inbursa, Mifel and Scotiabank announced the formation of an alliance Multiple that can make customers Cash Withdrawal & Balance Inquiry without doing commission fee,

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And is that according to the National Survey of Financial Inclusion (ENIF) 2021, 49 percent of Mexicans who have plastic go to the ATM between one and five times a month, in most cases performing these two operations, Cash Withdrawal or Balance Inquiry,

And this Goods To withdraw cash from another bank’s ATM ranges from 20 to 36 pesos per operation and with MultiRed this fee will no longer be levied.

In a press conference, executives from the six banks highlighted that a total of 13.2 million customers would benefit and that they would stop paying 42 million pesos in commission.

Individually, each bank will maintain its own strategies to reach rural communities that have less access to financial services at ATMs.

How to file a complaint with Condusef?

The National Commission for Protection and Safeguarding Users of Financial Services (Condusef) is the body in charge of serving and defending the rights and interests of users of financial products and services such as credit or debit cards.

There are two ways to lodge a complaint, face to face or online; However, to be able to do this in person, an appointment must be made.

To make an appointment to lodge your complaint with Condusef, you will need to call 55 53 400 999 or make an appointment online from 8:30am to 6:30pm.

Nation World News Desk
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