An Okanagan man is sharing his recent travel pain in hopes of helping others escape their fate.
Dustin Jackson booked flights to Las Vegas for May 26, his first vacation since the COVID-19 pandemic.
What he didn’t do was book all his flights with one airline.
Jackson booked flights from Kelowna to Edmonton on Flair Airlines and Edmonton to Las Vegas on Swoop, but his plan failed when he received an email informing him that his flight to Edmonton had been changed by Flair Airlines. Went.
“On May 25th we check in online around 21:00 and see that the flight has now changed to 13:40 with an arrival in Edmonton on May 26th around 15:50. OK, from Edmonton to Las Vegas Our connecting flight took off at 16:45 May. 26. Departure in less than an hour and good luck getting through security.”
Jackson tried to convert his Swoop flight, but says he booked it using airline credit he received back in 2020 as flights had to be canceled due to COVID-19.
“Swoop refused to issue us a refund back in 2020 and only gave the credit expiring in March 2022, so we were forced to use the credit and the credit would not be valid if we cancel or change flights. Plus the hotel needed a 24-hour notice to cancel and we were past that point,” Jackson says.
Faced with losses of $800 for the Swoop flights and $700 for the Las Vegas hotel, be it either the trip or the drive-off was cancelled, the couple decided to drive to Edmonton.
“So we went on to make our flight without sleep. It was a scary drive and we took a nap and driving. Last time it was dangerous,” Jackson says.
Castanet reached out to Flair Airlines for comment, and a spokesperson for the company indicated that Flair’s flight from Kelowna to Edmonton had been postponed because the pilot of that flight experienced weather delays on the previous flight.
“We are sorry to hear that this passenger is inconvenienced by a flight schedule change that was required due to Canadian regulations relating to crew comfort, which all pilots and airlines comply with. Crew Comfort The requirements are not long in advance and depend on the hours flown by a pilot or flight attendant in the pre-flight action period, similar to an unexpected weather delay. Flair’s flight departed and arrived earlier than expected, A spokesperson for Flair said.
The only way to ensure a connection when you’re flying different airlines is to allow enough time between connecting flights, “24 hours is the safest,” the spokesperson added.
According to FLARE’s website, passengers are advised to arrive at the airport three hours before boarding due to waiting times and airport security processing times for departures from Vancouver, Edmonton, Calgary, Ottawa, Kitchener-Waterloo and Abbotsford .
Jackson says he is still fighting with the airlines over the cost of flights between Kelowna and Edmonton.
“I am currently disputing the flight fee for Flair on my credit card. They also charged me $21 for not showing up for my flight after I tried to cancel. They offered me a Flair credit I kindly (not really) told them to run it,” Jackson says.
Flair Airlines is a Canadian low-cost airline headquartered at Edmonton International Airport. Earlier this week, Canada’s transportation agency said it would allow Flair Airlines to continue operating in Canada after questions arose about the company’s foreign ownership.