Mario Filio is one of the most famous personalities in the entertainment market.
Amazon has become an interesting e-commerce market, even for entrepreneurship to open its channel Market Which users take advantage of.
As in the case of Mario Filio with Amazon, Mercado Libre has reported bad practices occurring on its site. Web,
A “film purchase” was what he condemned Mario FiliusWhen the voice actor explained on his verified account Twitterwhat did he get AmazonWhen trying to buy an oven.
complaint to purchase is a reference to how valuable electronic commerce is today, where Statista Digital Market Insights counted That by 2023, 52 percent of Mexico’s population will be shopping online.
“Mexico is one of the main e-commerce markets in Latin America—in 2022, it was projected that more than 48 percent of the Mexican population would purchase goods or services online. Only three years ago, in 2019, the percentage of digital buyers in the North American country did not exceed 37 percent. It is predicted that this upward trend will continue in the coming years, with close to 58 per cent penetration in 2025”, the study states.
buy a “movie”
Famous dubbing actor Mario Filio condemned the purchase of ovens on social networks the Cook Only that the delivery was “from a movie”, as he received a used product and in terrible condition.
check how it reached the oven #the Cook that we ask in @amazonmex This has never happened to us! in dirty, used, broken, food packaging pic.twitter.com/R4QL6lXlGa
— Mario Filio (@mariofilio) January 29, 2023
The action condemned by the famous actor appears in four images that he uploaded to his account Twitter (@mariofilio), used form of oven, which was still wrapped in protective plastic, as if it were a new product.
good afternoon! We are sorry for what happened with your order. Without sharing personal or account information through this, and to better assist you, can you please confirm whether your order is sold by a third-party seller or directly by Amazon? -Annie
— Amazon Help (@AmazonHelp) January 29, 2023
While making his complaint, Filio received a verified response from Amazon, the platform responded as follows: “Hello! We’re sorry for what happened with your order. Without sharing personal or account information through this, and your better To help, can you please confirm whether your order is sold by a third-party seller or directly by Amazon?
In response, the actor clarified that he bought the product from Amazon Commercial Services, which coincides with Amazon’s business name in Mexico, which has become an important benchmark for how important communication has become in the market.
The clarification requested by the account is due to an interesting phenomenon that has arisen in electronic commerce, which has to do with the core segments of these platforms and marketplaces within these domains, where in some cases users selling products have misused these tools. Have done Cheating the consumer.
Following the complaint made by Filio, the dubbing actor received all kinds of comments from followers in his complaint, “Let your voice to judge, judge,” wrote one of the followers, pointing to the fact that He is a dubbing actor and has become popular in the media market thanks to his voice work.
Given this background, very important activities have been defined in the electronic commerce market, where We have seen very interesting complaints in this regard, as happened with Mercado Libre.
The renowned electronic commerce platform has come to report over 500,000 complaints of piracy, setting an interesting example of how important conversation has become in this market while following protocols to guarantee good service on these platforms.
Having said this, it is important to understand the critical context of what is consumed and how it is currently received, both in the power of consumption found in customer service and in the interactions between brands and consumers.
