Friday, January 27, 2023

McDonald’s tests its first restaurant in the US with no human staff intervention

McDonald’s said the test restaurant demonstrates its commitment to “finding new ways to serve customers faster and easier than ever before”.

Photo: Justin Sullivan / Getty Images

A McDonald’s restaurant could be coming up near Fort Worth, Texas The Next Operating Model for Fast Food OutletsWith fully automatic system and without human intervention.

On this site, instead of having human workers place orders at the drive-thru, An automated conveyor belt carries food to the window. Orders are placed through kiosks or apps, so there is no human involvement.

In a blog post, McDonald’s said the test restaurant demonstrates its commitment to “finding New ways to serve customers faster and easier never”.

McDonald’s said the technology would allow its kitchen staff to prepare customer orders more efficiently.

“The technology in this restaurant not only allows us to serve our customers in new and innovative ways, but also gives our restaurant team Ability to focus more on speed and accuracy of commandsWhich makes the experience more enjoyable for everyone,” said Keith Wanacek, the franchisee who operated the test restaurant.

To be sure, not everyone had a negative opinion of the concept. Some customers expressed optimism that the automated restaurant can improve the service and your experience,

However, many customers expressed his disapproval of a new automated delivery method And without human contact. Some were concerned about the jobs that could be lost if more branches were implemented.

“Bueno, millions of jobs go thereA Tiktok user said about the new restaurant. “Oh no, first we have to talk to Siri and Google [y] Now we have to talk to another computer,” said another user.

Other customers had more personal concerns, expressing concerns about how they could recover their order if it was not prepared correctly or how ask for extra condiments,

This test of automated service comes on the heels of months of fast food restaurant Labor shortage has pushed up wages and gave employees more bargaining power. Many of them have taken the initiative to form unions.

At the same time, automation is taking hold in more industries, and experts predict 10 million jobs could be at risk in the following years. Low-wage jobs, especially in the fast food, service and customer service industries.

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Nation World News Desk
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