Thursday, October 28, 2021

More Colorado concerts cancelled, postponed ticket-holders get $3 million refund

Head-spinning, COVID-related concert news continued this week as touring artists postponed local shows due to health concerns, even as promoters announced tickets for dozens of newly announced, metro-area events continued to sell.

Mixed messages from the music industry follow increasingly stringent COVID regulations at music and sports venues, including the biggest AEG presents Rocky Mountain and Live Nation booked by corporate promoters. All concerts at the Red Rocks Amphitheater, Mission Ballroom, Fillmore Auditorium and most other large venues now require concertgoers to be masked and provide proof of vaccination.

Some touring artists have taken even greater measures, in some cases canceling shows at venues that cannot or will not accommodate their strict rules. This includes Canadian crooner Michael Buble’s cancellation of this week’s September 20 show in Austin, Texas.

But there was also good news: On Tuesday, Attorney General Phil Weiser announced that 8,688 Colorado ticket-holders who were on the hook with San Francisco-based ticket reseller Stubb would receive a refund totaling $3,120,442, or about $359 per ticket holder.

Investigators said the refund applies to people who bought tickets under the company’s pre-pandemic refund policy for events canceled due to COVID-19. Instead of honoring its “FanProtect Guarantee” – that the purchase price and fee for all shows would be refunded if events were canceled – Stubhub stricted its customers from March 2020.

The company instead stated that ticket holders would receive an account credit equal to 120% of their purchases, which would be used for future events, while denying them their money.

“Consumers should not be out of their money when the service they paid for was never provided,” Weiser said in a press statement. “My Office is committed to protecting consumers, and we will continue to take action to ensure that consumers, such as those at Stubhub, receive their due refunds.”

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