Head-spinning, COVID-related concert news continued this week as touring artists postponed local shows due to health concerns, even as promoters announced tickets for dozens of newly announced, metro-area events continued to sell.
Mixed messages from the music industry follow increasingly stringent COVID regulations at music and sports venues, including the biggest AEG presents Rocky Mountain and Live Nation booked by corporate promoters. All concerts at the Red Rocks Amphitheater, Mission Ballroom, Fillmore Auditorium and most other large venues now require concertgoers to be masked and provide proof of vaccination.
Some touring artists have taken even greater measures, in some cases canceling shows at venues that cannot or will not accommodate their strict rules. This includes Canadian crooner Michael Buble’s cancellation of this week’s September 20 show in Austin, Texas.
But there was also good news: On Tuesday, Attorney General Phil Weiser announced that 8,688 Colorado ticket-holders who were on the hook with San Francisco-based ticket reseller Stubb would receive a refund totaling $3,120,442, or about $359 per ticket holder.
Investigators said the refund applies to people who bought tickets under the company’s pre-pandemic refund policy for events canceled due to COVID-19. Instead of honoring its “FanProtect Guarantee” – that the purchase price and fee for all shows would be refunded if events were canceled – Stubhub stricted its customers from March 2020.
The company instead stated that ticket holders would receive an account credit equal to 120% of their purchases, which would be used for future events, while denying them their money.
“Consumers should not be out of their money when the service they paid for was never provided,” Weiser said in a press statement. “My Office is committed to protecting consumers, and we will continue to take action to ensure that consumers, such as those at Stubhub, receive their due refunds.”
Stubb relented in May, after more than a year withheld and coordinated investigations in nine states and the District of Columbia under the shadow of coordinated investigations, according to Weiser. (If you’ve been missed, call StubHub at 866-788-2482 or the state AG’s office at 800-222-4444.)
Still, it’s a rare win for ticket holders, some of whom have been holding passes for canceled and postponed events since 2019. Failing to meet the 30-day refund window since the cancellation or postponement has been announced has also become a disappointment for some. That didn’t read the fine print, according to more than a dozen ticket holders who contacted the Denver Post.
Some cancellations are announced via email only, so be sure to check spam filters. In most cases a refund is available by request at the place of purchase, or (less likely) automatically refunded. Cancellations include:
- The Remedy Bands Ethan J Perry Cited health risks when he canceled solo shows Jamestown Mercantile (September 16) and Greeley’s 477 distillation (September 17) This week, with the rest of the tour including dates in Wyoming, Montana and Washington. “With the current outbreak of the Delta version, I think this is the only option to ensure the safety of everyone,” he wrote in a statement.
- Billy Prine and the Prine Time Band I canceled my November 4 concert Boulder Theater, without replacement date, or reason for cancellation, provided. The band playing songs from the late John Prine still has more dates — including Iowa and Kansas — on the November calendar.
- Los Angeles couple johnnyswim, which was set for the title Ogden Theater On October 25, the show pushed back to April 23, 2022. The Act, which just released a new single, reportedly postponed shows in other cities as well, although its website had not been updated to reflect as of press time.
- Although it was still a way, Omar Apollo’s Concert in May 3, 2022 Ogden Theater With Deb Never and Nico Rubio postponed, no new date has been announced. The Indiana artist on Twitter cited creative frustration as the reason for the delay.
This week’s news follows Colorado cancellations and postponements from the St. Motel, Gary Numan, Purity Ring and Yola last week, and even more from Florida Georgia Line, Lucinda Williams, Stevie Nicks, Watsky and others in Colorado this summer. Nixed Show.
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