MP meets M&S CEO to restore reputation of ‘ghost store’ affected by EK scam

MP meets M&S CEO to restore reputation of 'ghost store' affected by EK scam

East Kilbride lawmakers are calling on the boss of Marks & Spencer to restore the reputation of the city’s scandal-hit ‘ghost store’.

Following a flood of complaints about the status of the once thriving flagship retail entity, Dr. Lisa Cameron has appealed to M&S Chief Executive Officer Steve Roe for action.

The Plaza Mall branch has been operating as an outlet store since December, with disgruntled customers branding the store a “ghost store” for the sparse “slim picking”.

MP meets M&S CEO to restore reputation of 'ghost store' affected by EK scam

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Windows and doors leading into the shopping center were previously blacked out as if M&S intentionally made it appear as if the store had closed.

The retail giant escaped contempt of court after “pushing the envelope” into complying with a legal order to keep the store open, and was told it had to do more to keep business from its East Kilbride branch. is required.

While city lawmakers are happy that the blackout paper covering the store has been removed, they have raised concerns with Mr Rowe that the store’s stock and layout has not changed since December, leading to more customers visiting the store. There is no option left.

This is compounded by the fact that food items have also been removed on a frequent basis, leaving customers with little or no choice when they visit the store.

MP meets M&S CEO to restore reputation of 'ghost store' affected by EK scam
Councilor Grant Ferguson previously called the M&S. shoot at

It has also affected many elders in East Kilbride, who cannot leave the city store without a car.

MP has called for these matters to be addressed as “a matter of priority”, both to rectify the current situation and to restore M&S’s reputation as a flagship store in East Kilbride.

Dr Cameron told Lanarkshire Live: “As part of our COVID-19 recovery the East Kilbride community is happening behind the town centre, and I am asking today that M&S ​​do the same.

“The store is an important part of the city center for many constituents of the area, and I have raised it directly with the CEO that he addresses these issues as urgently as possible.”

The retail chain was acquired in July 2020 by its landlord Neelam 16 SARL . was taken to the Court of Session by

MP meets M&S CEO to restore reputation of 'ghost store' affected by EK scam
M&S was told they ‘need to do more’ to do business from their Plaza branch in East Kilbride

After learning through an article in East Kilbride News that M&S ​​was set to close the store, the property firm launched an action in the Supreme Civil Court of Scotland.

Its lawyers told a judge last year that M&S’s plans violated a contract it had signed with Sapphire 16 and obliged them to keep the store open until 2071.

Sapphire 16 then won an interim court order, believing that M&S ​​was forced to keep the store open and do business.

However, lawyers for the commercial property firm returned to the court of session this year, as they believed the retail chain was “doing its minimum” in complying with the order.

Its lawyers told Lord Brad that it was now operating as a clothing store selling ‘clearance’ stock.

The firm’s legal team also said that some doors to the store remained closed and the windows were darkened, giving shoppers the impression that it was closed.

The court also heard that the shop had a minimum level of stock and sales staff.

Lord Brad was told that a private detective who had made two ‘secret’ visits to the store was told by the staff that it was still set to be closed.

MP meets M&S CEO to restore reputation of 'ghost store' affected by EK scam
Shelves in the store appear bare, with little to do with the door to attract customers through

Last year customers were greeted with a sign to visit the M&S Food Hall in East Kilbride’s Kingsgate Retail Park.

A statement said: “M&S East Kilbride remains open as an outlet store with a selection of clothing and home products.”

EK, East Kilbride said that M&S ​​has been “an important part of the EK community” for many years, with a spokeswoman for the center saying they are “working with the retailer to fully reopen the Town Center store”. look forward to”.

A spokesperson for M&S said today: “Our store at East Kilbride Shopping Center is fully open and business and will remain so until we have agreed a commercial agreement with our landlord to close .

“We appreciate this is disappointing news for some in the local community but it is part of our wider store estate transformation. We are looking forward to reaching a commercial agreement with our landlord and working out our plans with the local community as soon as possible. Hope to be able to share.”

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