The Number portability It is the right you have as a user Landline or mobile telephony to keep your phone number if you decide to change operator. Therefore, the new company must complete portability within 24 hours of your request. The Profeco reminded users telecommunications Anyone who is eligible for this service simply needs to contact the company where they would like to subscribe to the new telephone service, fill out the application with their handwritten signature and provide a copy of their ID.
In the case of legal entities, the legal representative can do this by providing proof of his or her personality.
Note: This service is FREE
According to the Profeco when setting your Pay TV, Internet as well as landline and mobile services, you have the right:
- Free change of telephone provider while keeping your telephone number (telephone number portability)
- That at the time of the request Number portability The telephone service will be automatically terminated, but the other services you have contracted will remain intact.
- Obtain payment of standard penalties in the event that deadlines are not met
In addition to Number portability No company can port your number without your consent. The Profeco warns: “If this is your case, report it!”
When you’re done paying for your devices – phone, modem, BAM or other – you can apply for unlocking to use them with the
Provider you prefer.
In addition, when purchasing a product or service, you have the right to know all the terms and conditions of the contract.
before you sign it.
Eye! The terms of your contract can only be changed with your consent.
