Saturday, March 25, 2023

Quebec announces other measures to reduce delays in SAAQ | The difficult digital transformation of SAAQ

The period of validity of the proportional road vehicle registration has been extended by 90 days, ie until June 12, 2023, which would allow truckers to have additional time to renew their certificate.

Under this policy, payment of fees is based on the number of kilometers traveled within the territory of participating American states or provinces.

In addition, starting on the Tuesday before March 4th, SAAQ will indicate on its website the average wait times for all its services. Our goal is to help customers plan their trips better.

Finally, Quebec announced on March 6 its intention to facilitate the system with the Government Authentication Service (SAG), in some SAAQ service centers, to facilitate access to SAAQclic. As part of the pilot project, they revealed on Monday in which service centers these dedicated spaces will be located;

  • Langelier (Montreal)
  • Gatineau
  • Laval
  • Longueuil
  • Lebourgneuf
  • Drummondville
  • Saguenay
  • Identity verification is done in the presence of a staff member. Only two pieces of identification are therefore necessary, if a health insurance card, a driver’s license, a certificate issued by the Civil Status Registry or a passport.

    Our goal is to have modern, efficient, and accessible government services, Minister Guilbault said outside the Langelier branch in Montreal.

    This mainly answers the questions that are found in accessing SAAQclic’s online services, whose account must first be opened on the Internet with the Government’s authentication service. This requires several steps in which you must provide your social security number, your health insurance card, driver’s license and tax ID issued by Revenu Québec on your last tax return.

    Eric Caire acknowledged that digital transitions are suffering from poor public communication. The public makes us quite informed, it could have been done better, he conceded. Today we are in the mode of payment.

    The Minister of Cybersecurity and Digital said that he is open to respond to these hiccups in the parliamentary elections, if the subpoena desired by the opposition officials is confirmed. He again absolved himself of any responsibility in this report.

    “I have documents that prove that, in fact, at the beginning of June, SAAQ was told that everything was green, the expenses that were below the budget were made and they were confident of delivering the account on January 3.”

    – Quote from Eric Caire, Minister of Cybersecurity and Digital

    The rollout of the new system over the past month has not been smooth sailing. Faced with the complexity of the authentication process, many prefer to go against the SAAQ, so the traffic in the service centers from February 20, that is, from when the new online service SAAQclic will be launched.

    These measures are in addition to those announced on March 5, two weeks after the start of the dark situation in the SAAQ.

    Nation World News Desk
    Nation World News Desk
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