Renew your health insurance with NY State of Health to avoid the risk of losing your coverage

Renew your health insurance with NY State of Health to avoid the risk of losing your coverage!

If you are enrolled in Medicaid, Child Health Plus (CHPlus), or the Essential Plan (EP), it is very important to pay attention to all messages sent by the NY State of Health via email, text message, or mail, or more. Federal rules require New York State to restart annual renewals in 2023.

Due to the COVID-19 public health emergency (PHE) and the state’s efforts to help New Yorkers maintain their health insurance, enrollees in these programs do not need to change their health insurance as of 2020.

Therefore, if you are enrolled in these programs, be sure to confirm that your NY State of Health account has the most up-to-date contact information so that you can receive these change notifications and to smoothly process and prevent you from losing your insurance.

You can find your enrollment end date by logging into your NY State of Health account, calling the Customer Service Center at 1-855-355-5777, or contacting your enrollment assistant if you are one.

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If you are enrolled through the NY State of Health, your notice will detail various ways to change, such as logging into your account at, talking to a certified enrollment assistant, or calling the NY Customer Service Center State of Health at 1-855-355-5777 to check and update your information.

Certified enrollment assistants provide free assistance, in your preferred language, to guide you through the renewal process. They work flexible hours. You can find one near you through the “Get Enrollment Help” button on the website:

The NY State of Health Customer Service Center is also ready to assist you with 380 bilingual representatives who speak Spanish.

NY State of Health enrollment assistants and customer service representatives will guide you through the renewal process, let you know if you are still eligible for the programs you are currently enrolled in, help you understand your options for enrolling in a new plan if necessary, and find out about financial assistance available to reduce your costs.

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If your income has changed since before the start of the COVID-19 pandemic, you must provide that information to the NY State of Health to make sure you are still eligible for the program in which you are currently enrolled.

All information is confidential. What you say to the NY State of Health and its assistants is private. The data you provide to change or enroll in a health plan will not be shared with anyone and will not be used for any other purpose.

Another way to stay connected with your health insurance is to sign up for SMS/MMS text alerts from the NY State of Health so you don’t miss important health insurance updates, including when it’s time to renew. your coverage. To sign up, text START to 1-866-988-0327. To receive text messages in Spanish, text START to the same number.

Enhanced federal tax credits ( will make coverage more affordable for people who switch to a Qualified Health Plan (QHP). NY State of Health enrollment will remain open so that anyone who loses their Medicaid, Child Health Plus, or Essential Plan coverage during the redetermination process can enroll in a qualified health plan if they qualify.

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For those without insurance, the open enrollment period for the Qualified Health Plan for 2024 began on November 16, 2023. Consumers are encouraged to enroll in health insurance by December 15 to have coverage effective January 1, 2024, and avoid gaps in coverage.

There are three ways to enroll in a health insurance plan through the Marketplace:

1. Call for personal assistance. You can find this assistance at

2. Call the NY State of Health Customer Service Center at 1-855-355-5777.

3. You can do this online at, and you can use the chat feature on the website to help complete your application, which is available during customer service center hours.