Tuesday, December 06, 2022

Ribera says companies must expand services to meet rate changes

The Minister for Ecological Transitions, Teresa Ribera, said on Wednesday that companies that say they cannot withstand the avalanche of requests to change the regulated gas rate have to shape their customer service services.

Ribera responded to reporters, when asked, when he took part in the “Tomorrow Starts Today” event, about an investigation opened by the National Markets and Competition Commission (CNMC) to determine whether the gas’s final Remedy rate (TUR) marketers are putting up barriers so that their customers can take advantage of it, which is limited by the government and costs less than the free market.

Teresa Ribera has stated that CNMC’s task is to ensure that markets function well and that “operators in this sector shape their workforce to be able to respond to customer needs”.

He added that it’s possible that, as the companies say, there has been such an avalanche and their customer service services weren’t ready, “but then what you have to do is dimension them so they’re ready.”

Ribeira also referred to a future green gas and hydrogen corridor known as Barmar and said that at yesterday’s meeting of the EU’s informal council of energy ministers, several ministers, who are neither Spain, France nor Portugal, the country promoting the project, publicly thanked that the three countries had reached an agreement to build this corridor.

However, he has stated that there was no debate in itself about the project that is to be completed, as the project’s design was in agreement with the basic characteristics, layout, technical difficulties, cost of works and timelines and procedures for permits. made of. This infrastructure will be needed.

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