Tuesday, February 7, 2023

Salud Digna, a brand in the health sector that provides the best experience

Salud Digna, an organization that supports the prevention and timely diagnosis of diseases, was recognized as the best rated Mexican company in the health sector in the report “Enabling a New Era of Customer Experience”, performed by the consultant kpmg,

juan carlos ordónezManaging Director of decent health He said that for Salud Digna, the efforts to enter the digital world began 20 years ago as an organization. However, the arrival of the COVID-19 pandemic was an impulse to make the full leap on social networks and create a remote connection with patients who found a “companion” for those moments of uncertainty in the institution and a place where you could be Safe and quality care.

Report “Enabling a New Era of Customer Experiencerevealed that the health industry is the second best rated by the Mexican, below the automotive industry, due to its relevance during the health emergency and the good experience reported by the patients of Salud Digna clinics.

Read more: Salud Digna was the most trusted laboratory for Mexicans in 2022

“All digital tools are designed to provide a patient-friendly journey from checking in online for your clinic appointment, pricing and location, to making payments; With access to their information and the results of their studies from any device, always taking into account the security of their personal data”, said Juan Carlos Ordóñez.

The methodology used by KPMG took into account quantitative measurements of the “six pillars of service”: integrity; Resolution; expectations; time and effort; privatization; and sympathy. Similarly, the best-rated companies were those that valued customers’ time by offering a smooth service experience and transparent interactions. What is the priority for Salud Digna’s platform.

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The results of the report by KPMG ranked 10 companies in the so-called “Hall of Fame” for excellence in customer experience, with Salud Digna ranked sixth with the best user experience in Mexico. The study compiled the opinions of more than 5,000 Mexican consumers who rated nearly 200 brands in 48,000 surveys conducted during 2022.

Nation World News Desk
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