The restaurant “Carren Diner” in Sydney relies on poor service and rude mannerisms – and enjoys great success with it. how can that be?
Everything has a purpose. It doesn’t always reveal itself directly. Here, for example: soccer game, 89th minute, penalty kick for your favorite club, chance to win. The ball goes… – Not in the goal. Drama, tears, weekend gone. And if you tell the story differently? The ball overtakes the goal, lands in the stands and in the arms of a little boy from a humble background, who will never forget it and will therefore live happily ever after. Ah, the end of the world is no longer so sad.
So, with renewed courage, I headed to the restaurant “Carren Diner” in Sydney, Australia. You are ignored for five minutes at the entrance. Just then an angry waitress steps back and shouts: “Have you made a reservation? Okay, so you can wait a bit.” A sign says rules of conduct such as: “Sit down and be quiet.”
There are no plans to branch out to the “Karen Diner” in Germany.
At some point the waitress randomly throws the menu on the table from two meters away. If someone orders something later, she screams: “You’re coming with her now? Couldn’t you think of that earlier?” And now the important question: what’s the point of being so ruthless?
Operators say: Everything. Because the snotty tone (it just has to be fun, they say) is the business model of “Karen Diner.” Some say: The shop is a cult. The concept of “great food, awesome service” with a 1950s look has been so well received that branch after branch opens up. Soon it will go to USA and Canada. Germany is not there yet. Looks like a local restaurant would be even better…
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