Sunday, November 28, 2021

Southwest cancels dozens more flights, apologizes for disruptions

October 12 (NWN) – Southwest Airlines canceled more flights on Tuesday, but less than in the previous three days, as the carrier struggles to recover from disruptions that have shattered its performance record.

Less than 100 flights to the southwest had been canceled by early Tuesday, according to FlightAware. Thousands have been canceled and delayed after disruptions started last Saturday.

On Tuesday, the airline apologized for the disruptions and said workers were “working hard to restore stability.”

“Southwest would like to offer a huge apology to our customers and employees for the cancellations and delays that occurred over the weekend and on Monday,” the company said in a statement.

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The airline said last weekend that problems with air traffic control and “unfavorable weather” contributed to delays and cancellations of flights – reasons that have been questioned by experts and federal regulators.

Southwest also reported that schedule and staffing cuts due to COVID-19 made it difficult to return to normal operation.

“I want to apologize to all of our customers, this is not what we want,” said Southwest CEO Gary Kelly. Good morning america on Tuesday.

“Unfortunately, it only takes a couple of days to get everything back on track.”

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