Saturday, October 1, 2022

Spirit canceled thousands of flights for the fourth consecutive day

by Amy Kawata | WJZ via CNN

LINTHICUM, Maryland — Spirit Airlines passengers faced another day of cancellations on Wednesday.

The carrier said this is due to a wave of disruptions that began over the weekend. Passengers were stranded across the country, including at BWI Thurgood Marshall Airport.

“We all ran out of soul for soul, I think,” said Christian Spriggs. “When we got here, we thought we were going to take off and suddenly the flight got cancelled.”

“Nobody knows what’s going on and that’s what’s bothering everyone,” said Colin McCullough.

Passengers are disappointed with the cancellations and delays at BWI.

On Wednesday, of the seven Spirit Airlines flights, all were canceled except two flights to Fort Lauderdale. According to a report by Flightaware.com, about 60 percent of airlines’ flights were canceled.

Many passengers waited for hours at the ticket counter and spoke to the representatives asking them to rebook the flights.

“We have to stay tonight and our flight is just in the morning,” Spriggs said.

Spirit Airlines issued an apology in a statement, accusing the widespread cancellations of “overwhelming operational challenges” including weather, system outages and staffing shortages:

“The last three days were extremely difficult for our guests and team members, and we sincerely apologize for that. We continue to work round the clock to get our guests where they need to be.

We have dealt with overlapping operational challenges including weather, system outages and staffing shortages, which caused widespread irregularities in our operations and impacted crew scheduling. These issues were exacerbated by the fact that we are in a peak summer season with much higher industry load factors and more limited options for guest re-accommodation.

After working through yesterday’s active cancellations, we have implemented a more thorough reboot of the network, allowing us to more efficiently reassign our employees and restore the network faster. As a result, the number of cancellations will progressively drop in the coming days.

Taking an in-depth look at the challenges we are facing, we have identified opportunities for improvement that will help us operate a more resilient network and better serve our guests. “

Nation World News Desk
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