Friday, March 31, 2023

Sunwing Airlines leaves stranded passengers due to major technical issues

A technical issue affecting Sunwing Airlines has delayed several flights, including at least 10 departing Toronto’s Pearson International Airport.

In a statement, the airline said the flight delay was the result of a network-wide system problem that has affected check-in and boarding.

The airline said the technical issue is affecting several carriers globally.

A Sunwing spokesperson said in a statement on Monday, “We sincerely regret the impact this has had on our customers’ travel plans and are working diligently with our technology provider to resolve this issue as quickly as possible.” So that regular flight operations can resume.”

“Where possible, best efforts are being made to inform passengers of the impact of their flights, and we are working with all customers with flights departing the next day to check their flight status before leaving for the airport. strongly encourage.”

The website for Sunwing lists hours delayed, with morning flights rescheduled for noon and afternoon flights pushed into the evening.

For example, a 6 a.m. flight from Toronto to Cuba will now depart around 1 p.m.

One passenger, who was scheduled to take a flight to Aruba this morning, told CP24 that his flight has now been delayed from 6:15 a.m. to 2 p.m.

But he said it was not clear whether it would actually fly

“Stress. That’s the word, stress. I’m trying to de-stress, and you know it doesn’t help,” said the man. “Lineups everywhere. But you know it’s one of those things and you have to have the same patience.

Hundreds stranded in Cancun

Natalie Hansen was supposed to fly from Cancun to Toronto on Sunday afternoon, but 20 minutes after she began boarding, she said passengers were told the computer was not working.

“We waited at the airport with other Sunwing flights for the rest of the afternoon and evening,” she said in an email to CTV News Toronto on Monday afternoon. “The boards inside the terminal never changed flight times, however, on occasion, Sunwing’s website will post a new flight time every two to three hours.”

“The representatives on the ground would just repeat this information and they would have no idea what was going on.”

Hansen, who she says were hundreds of other passengers, were eventually told that their flight had been cancelled. He was locked in a resort to spend the night.

As of 1 p.m. Monday, the group was still in the lobby of that resort.

“We were just told that another bus would arrive in an hour.”

The last communication from Sunwing to Henson was received at around 1 a.m. Monday.

Other passengers took to social media to complain about the lack of communication, with one person saying their flight was delayed by 20 hours.

Sunwing has not given a timeline for when the issue will be repaired. Customers with flights departing in the next 12 to 24 hours should check their flight status, the airline urged.

Nation World News Desk
Nation World News Desk
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