A survey commissioned by AccessOne found that 72% of consumers find themselves unable or unwilling to pay their health care bills promptly.
The survey involved more than 1,000 American adults to examine their health care spending habits, how they manage medical bills, and their expectations about flexibility. to pay from health care providers.
Among the reasons identified, 68% of those who delayed payment cited financial constraints as the main reason. Rising health care costs are getting worse, with four in 10 respondents reporting rising health care costs. In addition, nearly half of those surveyed (48%) have taken several steps to curb costs, including postponing essential care and stopping prescription drugs.
The survey also found that nearly one-third of respondents expressed no confidence whatsoever in their ability to handle medical bills that exceed $500. While some individuals resorted to dipping into personal savings, 32% turned to personal credit cards, exacerbating their financial burden, according to the report.
For payment methods, the survey found that more than half of respondents prefer digital channels for bill payment updates. Notably, 30% of Gen Z respondents and 22% of millennials specifically favor secure text messages for this purpose.
AccessOne CEO, Mark Spinner, emphasized the critical link between patient satisfaction and the financial experience provided by healthcare providers. He said, “Understanding that patients need payment options and delivering a range of them are critical capabilities for sustainable financial performance in today’s healthcare environment.”