Monday, October 3, 2022

Technology in the Service of People’s Safety

Emergency services are essential to civil aid in any modern society. They are important, indispensable and a fundamental social pillar in any advanced country or city. Countries like Costa Rica and Panama are 911 compliant, like the United States. This means that by dialing 911 from any device you can reach an operator who is involved in emergencies and contacted immediately: police, ambulance, firefighters, etc. on an urgency basis. Guatemala and the rest of the Central American countries each have a unique number for an emergency department, with which the user may need to do a little more effort to locate the desired service.

Communication from a citizen to emergency service is as important as volunteering. Communication usually happens in times of crisis and should be very easy. The stress that is handled in each call is enormous and there should be no complication with the user requesting the service they require. That is if we are talking about an average citizen, but what can a person with speech or hearing problems or an aggressive in front of him do so that they understand him and provide him with the necessary service when requesting for assistance?

The technology industry already has an answer to this situation. The explosion of smartphones is the ideal device and a robust platform on the emergency service side complements it perfectly. To be precise, the phone’s camera and Geo Locator (GPS) are the solution to the user’s problem. A system that has remote access to that cell phone’s camera is the solution for emergency service. The operator of this service is the key to attending to an emergency and resolving it in the best way possible. Via GPS, the emergency service can trace the exact location of the phone and the user, whether inside a building or buildings, where the exact location becomes more complex. This is all thanks to cloud computing, device access and platform security.

Avaya recently introduced a solution that meets these organizations’ expectations to help keep citizens safe and provide specialized service when they need it.

Such technology trends and implementations are known as Public Security as a Service (PSaaS) and Avaya took the opportunity to present its suite of Avaya OneCloud solutions and benefits during the Public Security Forum held a few days back .

Benefits of Avaya Solutions for the Public Sector

• Improves the service and experience of citizens – Allows for secure and timely information delivery through multiple channels.

• Reduce response times – improve emergency notifications, provide assistance in resolving public safety location issues, and deploy emergency-specific applications

• Improves video surveillance – which in turn improves physical security and enhances the security of people, property and digital assets. It also allows optimization of the management of responses and prevention of incidents.

“Modern communication solutions should leave no stone unturned to serve vulnerable segments of the population. Critical mission services, such as emergency services, must be tolerant of all types of failure, as they cannot afford to be disconnected and are able to serve the entire population regardless of their condition. Avaya OneCloud PSaaS solutions provide an ideal solution for emergency centers that are not yet able to meet the specific needs of the population,” said Arturo Vargas, Director of Channels and Distribution for Avaya Mexico and Central America.

Avaya sees an opportunity in the regional public sector to innovate in terms of technology and services that drive digital transformation for the best user experience, regardless of their status.

Font. Central American and Caribbean Digital Newspapers

Further reading

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Nation World News Desk
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