Complaints to Tesla are becoming more common. On this occasion, the famous Elon Musk company is facing a series of lawsuits by American customers after their electric cars suddenly lost 20% of their autonomy.
The fact that the electric cars they buy have less battery power is due to a software update. It’s not that Tesla’s customers made the changes, but it happened on its own, much to the annoyance of those bringing the lawsuits.
This is how Tesla’s electric car software works
After purchasing a Tesla electric car, buyers start receiving software updates that, as Elon Musk’s company announced, are aimed at bringing new features to the zero-emission vehicle. However, on such occasions, instead of benefiting the company’s customers in the United States, it did the opposite, as the durable cars now had lower capabilities.
Tesla Model S and Model X are affected electric cars
The software update that has spurred demand from many Tesla customers is primarily affecting the Tesla Model S and Model X electric cars in their initial introductions, which came out in 2012 and 2014. The complaint of the owners of these zero-emission vehicles is that they never received any notice from Elon Musk’s company, so now their units will not be able to cover the same distance as usual, and even their economy will suffer. , as they will have to do more number of recharges from now on.
As reported by Electrek, Tesla’s lawsuit emphasizes that: “No reasonable consumer would expect a automaker to intentionally and significantly improve the performance of an automobile through software updates through automated systems.” interfere with the vehicle, thereby reducing the operating efficiency of the vehicles.
For now, those affected in the United States hope to reach a positive settlement with the manufacturer, but the reality is that Tesla has not issued a statement or released anything about this new dispute in which they find themselves.