Hospitality services is a sector in constant development and transformation, and there are currently several trends that are shaping the course of the industry.
Sustainability and social
In the hospital sector, the values of sustainability and social responsibility are increasingly important. New trends are aimed at reducing the environmental impact of hotels and promoting social responsibility. In this sense, recycling strategies, reduction of materials and reduction of energy and water consumption are implemented in the operation of hotels. This cooperation with social and local projects is promoted.
Concern for care and protection of things is the issue that people care about the most, so if you apply sustainable policies and measures in your hospital business, you will get more positive results from customers.
A greater concern for health and healthy eating
Another trend that is sounding is healthy and sustainable gastronomy. Guests are more and more interested in healthy eating, local cuisine and local products. Hotels respond to this demand with healthy and varied menus, using fresh, quality products. A vegan menu should not be missing from your menu, there are many guests who eat meat free of animals and derived products. It is necessary to offer the option of editing according to your principles and beliefs. In the same way that you use the freshest and best food, this will help you to have more pleasant and healthy preparations that create a more reliable image of the hospitality business.
Technical innovation in hotels
One of the trends in the hospital sector is the incorporation of technology into the guest experience, which allows greater efficiency and personalization in services. One of the most obvious trends is the implementation of automated check-in and check-out procedures, which means a faster experience and no standing in front of the reception. Additionally, smart and personalized rooms are on the rise, with training technologies allowing guests to control lighting, temperature and other aspects of their room via mobile devices or nearby assistants. Automation is also used in room service. Some hotels use robots to deliver food and drink to guest rooms, which can reduce errors and wait times. Another important trend is the use of digital communication and services, from booking rooms to ordering food and drinks, which improve comfort and safety in physical contact in times of pandemic.
Automation of processes in hotels
Process automation is a growing trend in hotels around the world. This is a set of technologies that allow establishments to manage day-to-day business more efficiently, reduce human errors and ultimately improve the customer experience. One of the areas where automation is most common is reservation management. Many hotels use reservation management software to keep track of all the reservations they receive and to avoid double booking or room assignment errors. Another process that benefits from automation is the scheduling of work shifts. Hotels can use scheduling software to allocate enough and evenly distributed shifts, and to always have enough staff available to meet the needs of the hotel. Automation can also help hotels better manage their finances. Financial management software can help businesses track income and expenses, prepare financial reports and keep track of accounts receivable and payable. It is important to note that automation does not necessarily mean removing the human factor. In many cases, automation is used to free staff from routine tasks and allow them to focus on tasks and tasks that require human skills, such as problem solving and empathy.
Artificial intelligence and machine learning in hotels
Artificial intelligence and machine learning are increasingly being used in hotels as a way to improve processes and provide a better customer experience. With the help of these technologies, hotels can perform automated tasks, analyze data and offer personalized recommendations to customers.
For example, some hotels are using AI to analyze booking data and customer history to predict when they will next book. In this way, they can offer personalized promotions and offer to confirm the booking again. Many hotels are using AI-powered chatbots to provide faster and more efficient customer service. Chatbots can answer frequently asked customer questions, provide recommendations for restaurants and local attractions, and even assist with the check-out and check-out process. AI is also being used in hotels to improve the efficiency of interior processes.