Mexico City ,
How much are you willing to pay for a vehicle? The truth is that Buying a car or truck is a responsibility that should be thought twice more, starting with finding a serious agency. such is the case of a woman He has been paying for 16 months for a car which is yet to be delivered.
Name of a woman in the year 2021 in Peru Ana Claudia Urbizagastegui decided to buy a car The MG Motor Peru full automatic MG3 with the agency and it was the same company that sent him to the Alese dealership, which would likely have the model he was looking for.
Ana appeared in Claudia Ellis and later successfully shopped for a vehicle. You waited for the specified 35 working days for delivery of the car, but the wait was in vain Because you haven’t received it yet.
Alice asks her to go to the dealership workshop, but Ana Claudia says that they intended to deliver a different model than what they paid for Well, neither the color nor the specifications matched the car he had bought.
“After 22 days they told me that the car was ready to be picked up; However, when I got there I realized that it was a completely basic and blueish lilac colour, when in fact I had bought a complete silver colored variant.
in view of the discontent of The concessionaire’s manager, Urbizagastegui, told him that it was a misunderstanding by the person who wrote the specifications of motor vehicle “I told them I want the car just like I bought it or they’ll give me my money back,” he said.
The following year, i.e. in January 2022, he contacted Ana Claudia again to let her know that he could pick up her car, but He was again surprised that it was same as last time but this time colored With additional accessories in silver.
,Paint was not factory shined or polished, Also some specs like leather wrapped steering wheel, LED daytime running lights, audio controls were still missing.
Alice tries to reconcile
The legal sector of the Alice Concessionaire tried to reach an agreement with Ana Claudia due to informality in the correct delivery of the vehicle, for which They offered him a Chery van, which was not automatic, nor was it what he requested.,
“From March to May they start offering me different cars, but mechanical ones. I asked them for an automatic because it was the one I bought. In May they even offered me a truck, but they told me I had to pay about $5,200 on top of what I was already paying, and Elise was only going to take a thousand dollars.”,
Why did the woman decide to report the dealership for alleged violations of Law No. 29571, Consumer Protection and Defense Code, but they were surprised when Indecopy reported They inform him that Ellis has changed his name to Autofondo.A situation that invalidated her claims, but Indekopi did not stop defending the woman.
answer to MG Motor Peru used to say that they only sold vehicles to Autofondo and he disclaims responsibilities in the matter, angering Ana Claudia as she explains that “everyone throws the ball away.”
By, Autofondo from its legal area confirms that the responsibility lies with the agency Ana Claudia was sent a different model to the one she had bought and was not even told about the missing specifications.
“When MG Motor Peru offered us a car of a different color, our response was to give it a normal paint job… We have offered the greatest help we can.”
Victor Sulon, Head of Customer Service, assures that throughout the process he has tried to reconcile with the complainant.
pay without receiving the car
Ana Claudia said that he requested a loan with Santander and now Monthly installments of 1,280 soles have to be paid for five years, added to the fact that his down payment was $7,500, But that’s not all, because also You have to rent a vehicle for 1,500 floors Monthly to be able to do your daily activities.
“I’m already paying 16 months’ installments, I want Alice to refund my money and above all, cancel the contract. I’m paying for practically nothing.”