Artificial Intelligence (AI) is becoming an everyday reality for many people, especially with the recent popularity of chatbots such as ChatGPT. The latter reached almost 100 million users a few months after its launch. Among its consumers are large companies. How do they bring out their potential?
However, these tools go far beyond ChatGPT. Microsoft itself defines them “The ability of an operating system to mimic human-like cognitive functions, such as learning and solving problems.” An example is the autonomous vehicle, which Use AI to simulate decision making processes Similar to what human drivers do.
Furthermore, during this moment of popularity of the technology, companies of all kinds take the opportunity to integrate it into their systems and products. The latest Deloitte survey shows that 94% of business leaders believe in criticality The evolution of AI will happen for their companies within the next 5 years.
These 4 big organizations already use these technical tools. that’s how they take advantage of And how it can affect your customers.
Amazon and high speed
The tech giant has found not one, but many ways to use AI to its advantage. Stefano Perego, its vice president of customer satisfaction for Europe and North America, highlighted the fact that Speed up the time in which orders reach the hands of the plaintiff,
It is a “regionalization” scheme, i.e. delivery of products to homes always from the nearest available warehouses, and not from others who may be in another region of a country.
AI helps Amazon to do this Find demand patterns for specific products in certain regions So that these are stored in warehouses closest to the said location, and thus the delivery time is minimized.
Microsoft and Editing
This great company wants to invest $13,000 million in OpenAI during the month of March Add a range of new features to this tool, Such a package is called “Copilot” (“Copilot”), and when it is finally successfully installed in Microsoft 365, your tools like Excel, PowerPoint or Word can be more useful than ever.
Using Word as an example, they explain to Microsoft that the program will be able to “Make a preliminary draft ready to edit e repeat Saving hours of searching, typing and editing Now, the company acknowledges that this type of AI-powered software can yield wrong answers: “Sometimes it can be right, and sometimes it can be profitably wrong.”
Walmart looks better
The multinational store wants AI to ensure that it has more than 4,700 stores Keep your customers favorite products, And the way they have found to achieve this is through automatic floor cleaners. and is that while these robots polish the surfaces that consumers pass through, they also They will take photographs of each product on display., to monitor your inventory, This translates to over 20 million images per day on their shelves.
Behind this is a training process for its algorithm, so that the AI can properly differentiate brands and Quantify product on shelves with 95% accuracy, This way, when a shortage of a certain product is detected, the supply sector is alerted to replace it as soon as possible. This was explained to CNBC by Anshu Bhardwaj, Walmart’s senior vice president of technology strategy and marketing.
Wendy and order
Restaurant chain teams up with Google to develop AI-powered ‘chatbot’ Specially designed to handle orders in a self-service, according to its CEO Todd Penegor. The objective is clear: to speed up orders, which according to the CEO is “the slowest moment in the process.”
As noted in a recent press release, the first Wendy’s pilot test will take place next June at a restaurant in Ohio. Its AI program has been dubbed “Wendy’s FreshAI” and Powered by Google Cloud’s Generative AI And through LL.M. It has been demanded that this technology can interact with customers, attend to their requests and answer frequently asked questions (FAQs).
