The head of the Federal Office of the Consumer Attorney (Profeco), Ricardo Sheffield, announced that on Thursday Ticketmaster has compensated 2,155 people who were unable to enter the Bad Bunny concert at the Aztec Stadium on December 9 and 10.
In a statement, Richard Sheffield stated that Ticketmaster has already compensated some of those affected who were unable to enter the Bad Bunny concert, adding that he has also offered a refund of 20% of the equivalent of their ticket.
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“Ticketmaster has sent this attorney 2,155 ticket refunds, total money (ticket value plus nominal service charges), more than 20% compensation, which corresponds to what is established by the Federal Consumer Protection Agency, in the event of non-compliance of the provider, in accordance with the articles 37, 92 twice and 92 three times, he said.
With this, Ticketmaster returned 18 million 154 thousand 367 pesos, of which 3 million 62 thousand 407 pesos correspond to the compensation that it had to pay to the customers.
“Out of 2,155 customer tickets, only 1,086 correspond to those who filed complaints with Profeco; There are still 55 people with complaints in the process of receiving compensation and compensation, because they would shut down the Bad Bunny concert,” Sheffield said.
In December, hundreds of people announced that they could not enter a reggaeton concert that was held at the Azteca Stadium.
After a controversy over the defections, Ticketmaster announced in January that its subsidiary in Mexico would appoint Ana Maria Arroyo as its new general manager, replacing Lorenza Baz, who had been in charge for 30 years.
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“His extensive experience in digital innovation, proven in industries as diverse as food, finance, retail and transportation, will be a great addition to our team,” Ticketmaster said of its new director.
Ticketmaster Mexico said goodbye to Lorentia Baz and recognized her contribution to the country’s ticketing industry.
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