Saturday, October 1, 2022

Travel Troubleshooter: My refund is a no-show for this Show of the Month club trip

Dear Travel Troubleshooter: I booked a weekend train trip from Portland to Brunswick, Maine, last year through Show of the Month Club, a tour operator. He approached me in June to cancel the trip due to the pandemic. In August, they contacted me again to verify my address so they can issue a refund.

Christopher Elliot, Travel Troubleshooter

I have not received any money from Show of the Month Club. It’s been nine months. Can you help me get my $600 back?

– Mary Roberts, Plasto, New Hampshire

answer: You’re right – that’s way too long to wait for a refund.

Typically, a refund should take about two to three weeks. During a pandemic, you can give a company a few extra weeks. But nine months? This is really testing your patience.

My readers have faced this problem again and again in the last one year. I can understand why a business, especially a tour operator, would be slow to issue refunds. Some of the money you paid to the company may have already been paid to a rail operator or hotel. And even if it’s still owned by the tour operator, that business may need money to make payroll or cover other operating expenses.

The long-term solution for firms is to improve their business processes to issue refunds faster without putting the company at risk. This is a discussion that is far above my pay scale as a consumer advocate.

Could you have avoided it? You had no way of knowing that we were going to be a once in a lifetime pandemic. And Show of the Month Club looked like a reputable operator from your perspective.

Nation World News Desk
Nation World News Desk
Nation World News is the fastest emerging news website covering all the latest news, world’s top stories, science news entertainment sports cricket’s latest discoveries, new technology gadgets, politics news, and more.
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