Saturday, October 1, 2022

Travel Troubleshooter: My refund is a no-show for this Show of the Month club trip

Dear Travel Troubleshooter: I booked a weekend train trip from Portland to Brunswick, Maine, last year through Show of the Month Club, a tour operator. He approached me in June to cancel the trip due to the pandemic. In August, they contacted me again to verify my address so they can issue a refund.

Christopher Elliot, Travel Troubleshooter

I have not received any money from Show of the Month Club. It’s been nine months. Can you help me get my $600 back?

– Mary Roberts, Plasto, New Hampshire

answer: You’re right – that’s way too long to wait for a refund.

Typically, a refund should take about two to three weeks. During a pandemic, you can give a company a few extra weeks. But nine months? This is really testing your patience.

My readers have faced this problem again and again in the last one year. I can understand why a business, especially a tour operator, would be slow to issue refunds. Some of the money you paid to the company may have already been paid to a rail operator or hotel. And even if it’s still owned by the tour operator, that business may need money to make payroll or cover other operating expenses.

The long-term solution for firms is to improve their business processes to issue refunds faster without putting the company at risk. This is a discussion that is far above my pay scale as a consumer advocate.

Could you have avoided it? You had no way of knowing that we were going to be a once in a lifetime pandemic. And Show of the Month Club looked like a reputable operator from your perspective.

Nation World News Desk
Nation World News Deskhttps://nationworldnews.com
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