A new Twitter account has become a rallying point for travelers venting outrage about lost luggage with Air Canada.
The account – @AClostmyluggage, which first tweeted on June 28 – describes itself as “adding to @AirCanada passengers who were stripped of their luggage”.
Tweeted interactions and accounts fueled complaints, frustration, and a promise to never fly with the airline again.
Rosemary La Puma tweeted on the account on Wednesday, saying, “Despite your system saying it was delivered, there is still a bag missing. It’s been 10 days. Please, please find my bag. There’s one in it.” Expensive medical device that relieves my chronic pain.”
Another passenger, Theodric Young, wrote: “The flight to #Boston has been cancelled, has been in Toronto for 24 hours. 10 days later, the bag is still lost. ,
And what should normally be a joyous occasion in Paris, raved Ethan Brownell.
“I never thought I’d be this man but… I’m on my honeymoon in Paris and you lost both mine and my wife’s bag. We’ve filed a claim and can’t reach anyone for updates.” “We have tried calling, our tracker is not updating. We leave for Nice in a few days. We need our things!”
Last week, in an unprecedented move, Air Canada reduced its flights to try to ease congestion at its hubs in Toronto and Montreal. But the backlog of stuff persists.
Federal Transport Minister Omar Alghabara acknowledged the continuing challenge at the airports.
“We continue to work with airports, airlines and other partners and have hired nearly 1,200 new CATSA agents to help ease airport congestion,” he tweeted on Wednesday.
According to flight tracking and data platform FlightAware, there were 35 percent delays in flights departing from Pearson on Wednesday.
This figure was till 6 pm
20% of flights were delayed at Trudeau Airport in Montreal.
Notably among Air Canada flights, FlightAware indicated that 47% arrived late on Wednesday, again, by 6 p.m.
Complaints of those delays, and a struggle to deal with the crush of Canadians eager to travel once again, are pouring in to the new Twitter account.
“Received my bag back today,” wrote Sandeep. “I cannot begin to describe how disruptive it was in the last 10 days. Feel lucky to have me back with a wait of several weeks. Air Canada should resolve this issue as soon as possible.”
On how long it can take to return luggage, Jim McMahon tweeted: “Nearly 3 weeks after it was lost by Air Canada at Montreal airport and after countless frustrations and miscommunication, my bag is home.”