The breakdown of Taylor Swift ticket sales on Ticketmaster is a disaster some attorney general won’t forget.
With fans sharing outrage and sadness over the futile hours spent trying to secure venues for Swift’s upcoming tour, top law enforcement officials in Nevada, Tennessee and Pennsylvania have launched an investigation into the infestation.
“Trouble, problem, problem,” tweeted Pennsylvania Attorney General Josh Shapiro, referencing Swift’s 2012 hit “I Knew You Were Trouble,” after he took complaints to his office from the public about using Ticketmaster. asked to enter.
Since then, Shapiro, a Democrat who recently won the Pennsylvania governor’s race, has thanked people for their feedback, noting that his department had received “a lot of complaints” to review.
In Tennessee, Attorney General Jonathan Scarmetti said he wanted to make sure customers get a reasonable attempt to buy tickets.
“There are no allegations of misconduct at this time, but it is my job as attorney general to make sure that consumer protection and antitrust laws are enforced in Tennessee,” Schermetti told reporters.
Meanwhile, in Nevada, the attorney general’s office said it was investigating Ticketmaster for “allegedly deceptive or unfair trade practices.”
The problem began when registered fans given codes for Tuesday’s pre-sale tried to get tickets for Swift’s The Eras tour next year, which includes 52 performances. They were immediately faced with lengthy delays and error messages, which Ticketmaster blamed on bots and unprecedented demand, after which the company canceled Friday’s sale to the general public.
Swift said, “It is very difficult for me to trust an outside entity with these relationships and loyalties, and it is excruciating for me to keep making mistakes without recourse.”
Associated Press writer Aamer Madhani contributed to this report from Washington, D.C.