Assisted with “drive test” technology or measurement of mobile telephony services, the Telecommunications and Transportation Regulation and Supervision Authority (ATT) controls compliance with Supreme Decree 4669, which came into force today and establishes telephony VIVA of companies, Tigo and Entel stop consuming the credits of users who run out of megabytes without prior consent.
ATT’s director of supervision and control, René Ars, reported that the control began at 11:00 last night. For this work, the “drive test” team, which consists of a box with mobile devices subscribed to three operators in the country, verified that all telephone companies in the country complied with the measure.
With this technology, ATT verified that operators sent alert messages to users notifying the termination of packages of megabytes and proceeding to the suspension of navigation until the user received a new bag of megabytes or does not authorize the use of credits. ,
Ars indicated that more than 30% of the complaints ATT receives correspond to complaints that “give the user the feeling that their megabyte has disappeared within minutes.”
In view of this, he urged telephone customers to “always” buy a new navigation package, as it is “cheaper”, once they receive notification of the megabyte being exhausted from the telephone operator. He said that an internet package is 14 to 17 times cheaper than the traditional rate charged by the operators.
The regulator has also deployed all its employees at the central offices of mobile phone operators to monitor compliance with the rules.
The Director of ATT, Nestor Rios, asked the population affected by the irregular discount and without their consent to make their complaint on the free line 80010600 and WhatsApp 71533208 (chatbot).
Bolivia has more than 11 million mobile devices and three companies that provide telephone and Internet services such as Antel, Viva and Tigo.