Sunday, October 2, 2022

Vozitel Announces New Support Experience 5.0, How Technology Works in Customer Service

(Intimation sent by the signing company)

Next will be a webinar on September 20th presenting The New Support Experience 5.0, a masterclass that will delve into the importance of the human-centered habit on support service offered by companies related to two main objectives: in offering a customer the results. Improvement-focused quality service. Vozitel, a leader in AI for customer service, will be the one to lead the keys to this new 5.0 experience

Currently, customer support service is an IT method of resolving technical bottlenecks that hinder the development of the customer’s work. But in a scenario where today’s customers are in high demand, a support service that’s fit for the task is also convenient, with innovative tools that allow for difference experiences and results. According to current data provided by a company specializing in strategic consulting, Accenture (2022), they state that organizations whose strategy is based on CX and value-as-a-service generate 3.5 times more revenue than those companies. those who regard it as value.

Antonio Almenara, technical director of support at Vozitel, with a recognized senior profile in technical service, will be in charge of organizing a streaming conference, where he will share various points to develop the idea. A quality support service based on strategy customer centric, ,Through the use of automation and AI, Provides support with Ticketing System 5.0, allowing you to manage, process and resolve your customers’ inconveniences, requests, questions or incidentsin less time and with better results for the companies,” says the expert.

In addition, it will render A live demo showcasing key technical tools that will “enhance the system in service of agent and customer”Ensuring an agile, traceable and transparent communication and experience”, he added.

If you are interested in attending the event to be held on 20th September from 10:00 AM to 10:45 AM CEST and learn about the 5.0 support experience. Contact Vozitel via the link, or by email, [email protected], adapted to the current needs of the customer and agent.

Contact Name: Christina Martos
Contact Details: Christina Martos
Contact phone: 910 84 15 00

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